<h3><strong>FlySafair Customer Service Agent &#8211; Assist customers with ticket Sales</strong></h3>
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<p><strong>Job Reference Number: Customer service agents</strong></p>
<p><strong>Department: Passenger Services</strong></p>
<p><strong>Business Unit:</strong></p>
<p><strong>Industry: Aviation</strong></p>
<p><strong>Job Type: Permanent</strong></p>
<p><strong>Salary: Market Related</strong></p>
<p><strong>Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our O.R Tambo International Airport. The successful applicant will report to the Manager: Base Airport.</strong></p>
<p><strong>Job Description</strong></p>
<p><strong>Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;</strong></p>
<p><strong>Assist customers when there are flight disruptions and/or cancellations;</strong></p>
<p><strong>Handle and safeguard of confidential information;</strong></p>
<p><strong>Address any complaints in a professional and timeous manner;</strong></p>
<p><strong>Escalate any problematic issues to the Supervisor on duty;</strong></p>
<p><strong>Provide professional Customer service at all times.</strong></p>
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<p><strong>Job Requirements</strong></p>
<p><strong>Grade 12 or equivalent;</strong></p>
<p><strong>Airport and ticket sales experience;</strong></p>
<p><strong>Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;</strong></p>
<p><strong>Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);</strong></p>
<p><strong>Excellent understanding of delivering great customer service;</strong></p>
<p><strong>Excellent written and verbal command of the English language including proper phone etiquette;</strong></p>
<p><strong>Conflict resolution skills.</strong></p>
<p><strong>Personal Attributes:</strong></p>
<p><strong>Punctual;</strong></p>
<p><strong>High degree of patience and assertiveness;</strong></p>
<p><strong>Trustworthy, professional and reliable, including dealing with confidential information;</strong></p>
<p><strong>Immaculate timekeeping;</strong></p>
<p><strong>The ability to work well under pressure;</strong></p>
<p><strong>Practice good time management;</strong></p>
<p><strong>Customer focused and service orientated.</strong></p>
<p><strong>Application Guideline:</strong></p>
<p><strong>Email applications will not be accepted;</strong></p>
<p><strong>Preference will be given to members of under-represented designated groups;</strong></p>
<p><strong>Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.</strong></p>
<p><strong>FlySafair reserves the right:</strong></p>
<p><strong>Not to proceed with this vacancy;</strong></p>
<p><strong>To appoint the selected candidates based on it&#8217;s operational requirements.</strong></p>
<p><strong>Closing Date: 30 April 2025</strong></p>
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<a class="maxbutton-1 maxbutton" href="https://flysafairjobs.mcidirecthire.com/Vacancy/ViewDetails?parameters=q4/37VDQTFWXnK7wNIeCPREdPyZ+m5GtClsYiCoryhuFzWtsmfjHgmOJE/I+3ZNfhEtMmMXnFTPo4D58b926jtcrRurQxWPzk71Yqoc7R5q06Nc1IEjODqA2ruc62leYE4dj+g2eYXyHeUndzVRJaEFayKir/rf8q8mg8fuKW/o="><span class='mb-text'>CLICK HERE TO APPLY</span></a>
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