MR PRICE MONEY IS HIRING CALL CENTRE AGENTS WITH GRADE 12

<h3><strong>Mr Price Money is hiring Call Centre Agents &lpar;to assist with new accounts&rpar;<&sol;strong><&sol;h3>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>JOB DESCRIPTION<&sol;strong><&sol;p>&NewLine;<p><strong>As a key member of our team&comma; you will ensure that all customer inquiries&comma; store card applications&comma; correspondence&comma; and employment verifications are handled efficiently and professionally&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>RESPONSIBILITIES<&sol;strong><&sol;p>&NewLine;<p><strong>Ensure customer&&num;8217&semi;s queries&comma; correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Telephonically confirm employment and personal details to verify information provided on the store application forms<&sol;strong><&sol;p>&NewLine;<p><strong>Update customer&&num;8217&semi;s details on relevant Debtor&&num;8217&semi;s systems to ensure an accurate and up-to-date customer details base<&sol;strong><&sol;p>&NewLine;<p><strong>Process all store card applications across all divisions to increase customer and credit base &lpar;outbound agents only&rpar;<&sol;strong><&sol;p>&NewLine;<p><strong>What’s in it for you…&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Enjoy attractive incentives when you achieve your targets&comma; rewarding your hard work and dedication&excl;<&sol;strong><&sol;p>&NewLine;<p><strong>Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group&comma; empowering you to advance your skills and achieve your professional goals&excl;”<&sol;strong><&sol;p>&NewLine;<p><strong>Enjoy exclusive discounts on merchandise at all Mr Price Group stores&comma; including Mr Price&comma; Mr Price Home&comma; Mr Price Sport&comma; Sheet Street&comma; and Miladys&comma; as a valued associate&excl;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Built on the foundation of partnership&comma; the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service&period; Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>QUALIFICATIONS<&sol;strong><&sol;p>&NewLine;<p><strong>Education <&sol;strong><&sol;p>&NewLine;<p><strong>Grade 12 <&sol;strong><&sol;p>&NewLine;<p><strong>Experience<&sol;strong><&sol;p>&NewLine;<p><strong>1 year call centre experience &lpar;preferably in new accounts&rpar;  <&sol;strong><&sol;p>&NewLine;<p><strong>Accounts applications processing experience &lpar;advantageous&rpar; <&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Skills and knowledge <&sol;strong><&sol;p>&NewLine;<p><strong>Knowledge and understanding of industry legislature &&num;8211&semi; Consumers Protection Act&semi; POPI &lpar;Protection of Personal Information Act&rpar;&semi; National Credit Act&semi; ICASA &lpar;Independent Communications Authority of South Africa&rpar;  <&sol;strong><&sol;p>&NewLine;<p><strong>Communication skills &&num;8211&semi; clear and effective verbal communication to assist customers with account setup and inquiries&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Active listening &&num;8211&semi; ability to listen attentively to customers’ needs and concerns&comma; ensuring they feel heard and understood&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Empathy &&num;8211&semi; showing understanding and compassion towards customers&comma; making them feel valued and supported&period; <&sol;strong><&sol;p>&NewLine;<p><strong>Problem-Solving &&num;8211&semi; quickly identifying issues and providing effective solutions <&sol;strong><&sol;p>&NewLine;<p><strong>Attention to detail &&num;8211&semi; ensuring accuracy in customer information and account setup processes<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong><a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;fa-etyi-saasfaprod1&period;fa&period;ocs&period;oraclecloud&period;com&sol;hcmUI&sol;CandidateExperience&sol;en&sol;sites&sol;MrPriceGroupCareers&sol;jobs&sol;preview&sol;2497"><span class&equals;'mb-text'>CLICK HERE TO APPLY<&sol;span><&sol;a> <&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;