<h3><strong>Ethekwini Municipality is hiring CALL CENTRE AGENTS</strong></h3>
<p><strong>DETAILS</strong></p>
<p><strong>Closing Date</strong></p>
<p><strong>2025/05/02</strong></p>
<p><strong>Reference Number</strong></p>
<p><strong>ETH250416-3</strong></p>
<p><strong>Job Number 71000216</strong></p>
<p><strong>Job Title Call Centre Agent</strong></p>
<p><strong>Job Type Permanent</strong></p>
<p><strong>Job Grade T07</strong></p>
<p><strong>Division Call Centre</strong></p>
<p><strong>Department Revenue Branch Call centre And Correspondence</strong></p>
<p><strong>Vacancy Group Revenue Management</strong></p>
<p><strong>Reporting To Supervisor (Call Centre)</strong></p>
<p><strong>Location &#8211; Town / City Durban</strong></p>
<p><strong>Location &#8211; Province KwaZulu-Natal</strong></p>
<p><strong>Location &#8211; Country South Africa</strong></p>
<p><strong>Salary: R221 348.60 &#8211; R287 333.14 per annum</strong></p>
<p><strong>Job Purpose</strong></p>
<p><strong>To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.</strong></p>
<p><strong>Key Responsibility Areas</strong></p>
<p><strong>Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.</strong></p>
<p><strong>Provides relevant revenue related information on various services provided/ offered by the Municipality.</strong></p>
<p><strong>Performs Administration functions to maintain a high standard of customer service.</strong></p>
<p><strong>Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.</strong></p>
<p><strong>Processes all applicable administrative requirements for termination of existing municipal customers.</strong></p>
<p><strong>Administrates all name change requests.</strong></p>
<p><strong>Attends to all valuation roll changes and property registration enquiries.</strong></p>
<p><strong>Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.</strong></p>
<p><strong>Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.</strong></p>
<p><strong>Assists consumers to register / create profiles on the eServices.</strong></p>
<p><strong>Competencies</strong></p>
<p><strong>Attention to Detail.</strong></p>
<p><strong>Ethics and Professionalism.</strong></p>
<p><strong>Organizational Awareness.</strong></p>
<p><strong>Problem Solving.</strong></p>
<p><strong>Business Processes.</strong></p>
<p><strong>Use of Technology.</strong></p>
<p><strong>Communication.</strong></p>
<p><strong>Client Orientation and Customer Focus.</strong></p>
<p><strong>Resilience.</strong></p>
<p><strong>Learning Orientation.</strong></p>
<p><strong>Essential Requirements</strong></p>
<p><strong>Grade 12 (NQF Level 4) or equivalent.</strong></p>
<p><strong>Computer Literacy.</strong></p>
<p> ;</p>
<p><strong>Preferred Requirements</strong></p>
<p><strong>Grade 12 (NQF Level 4) and an Administrative certificate.</strong></p>
<p><strong>Housing Subsidy Yes</strong></p>
<p><strong>Leave Yes </strong></p>
<p><strong>Medical Aid Yes</strong></p>
<p><strong>Pension Fund Yes</strong></p>
<p><strong>Remuneration R221 348.60/R287 333.14 p.a</strong></p>
<p><strong>13th Cheque Yes</strong></p>
<p><strong><a class="maxbutton-1 maxbutton" href="https://durbangov.erecruit.co/candidateapp/Jobs/View/ETH250416-3?sfnsn=scwspwa"><span class='mb-text'>CLICK HERE TO APPLY</span></a> </strong></p>
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