<h3><strong>Ethekwini Municipality is hiring CALL CENTRE AGENTS</strong></h3>
<p><strong>DETAILS</strong></p>
<p><strong>Closing Date</strong></p>
<p><strong>2025/05/02</strong></p>
<p><strong>Reference Number</strong></p>
<p><strong>ETH250416-3</strong></p>
<p><strong>Job Number 71000216</strong></p>
<p><strong>Job Title Call Centre Agent</strong></p>
<p><strong>Job Type Permanent</strong></p>
<p><strong>Job Grade T07</strong></p>
<p><strong>Division Call Centre</strong></p>
<p><strong>Department Revenue Branch Call centre And Correspondence</strong></p>
<p><strong>Vacancy Group Revenue Management</strong></p>
<p><strong>Reporting To Supervisor (Call Centre)</strong></p>
<p><strong>Location &#8211; Town / City Durban</strong></p>
<p><strong>Location &#8211; Province KwaZulu-Natal</strong></p>
<p><strong>Location &#8211; Country South Africa</strong></p>
<p><strong>Salary: R221 348.60 &#8211; R287 333.14 per annum</strong></p>
<p><strong>Job Purpose</strong></p>
<p><strong>To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.</strong></p>
<p><strong>Key Responsibility Areas</strong></p>
<p><strong>Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.</strong></p>
<p><strong>Provides relevant revenue related information on various services provided/ offered by the Municipality.</strong></p>
<p><strong>Performs Administration functions to maintain a high standard of customer service.</strong></p>
<p><strong>Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.</strong></p>
<p><strong>Processes all applicable administrative requirements for termination of existing municipal customers.</strong></p>
<p><strong>Administrates all name change requests.</strong></p>
<p><strong>Attends to all valuation roll changes and property registration enquiries.</strong></p>
<p><strong>Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.</strong></p>
<p><strong>Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.</strong></p>
<p><strong>Assists consumers to register / create profiles on the eServices.</strong></p>
<p><strong>Competencies</strong></p>
<p><strong>Attention to Detail.</strong></p>
<p><strong>Ethics and Professionalism.</strong></p>
<p><strong>Organizational Awareness.</strong></p>
<p><strong>Problem Solving.</strong></p>
<p><strong>Business Processes.</strong></p>
<p><strong>Use of Technology.</strong></p>
<p><strong>Communication.</strong></p>
<p><strong>Client Orientation and Customer Focus.</strong></p>
<p><strong>Resilience.</strong></p>
<p><strong>Learning Orientation.</strong></p>
<p><strong>Essential Requirements</strong></p>
<p><strong>Grade 12 (NQF Level 4) or equivalent.</strong></p>
<p><strong>Computer Literacy.</strong></p>
<p> ;</p>
<p><strong>Preferred Requirements</strong></p>
<p><strong>Grade 12 (NQF Level 4) and an Administrative certificate.</strong></p>
<p><strong>Housing Subsidy Yes</strong></p>
<p><strong>Leave Yes </strong></p>
<p><strong>Medical Aid Yes</strong></p>
<p><strong>Pension Fund Yes</strong></p>
<p><strong>Remuneration R221 348.60/R287 333.14 p.a</strong></p>
<p><strong>13th Cheque Yes</strong></p>
<p><strong><a class="maxbutton-1 maxbutton" href="https://durbangov.erecruit.co/candidateapp/Jobs/View/ETH250416-3?sfnsn=scwspwa"><span class='mb-text'>CLICK HERE TO APPLY</span></a> </strong></p>
<p> ;</p>
<p> ;</p>

Are you looking for an opportunity to kickstart your career in Supply Chain Management? GCC Skills…
The South African Police Service (SAPS) invites interested and suitably qualified candidates to apply for…
If you're looking for a career in the transport and logistics industry, here's an exciting…
School holidays are the perfect time to invest in your future, and one of the…
South African youth looking for an opportunity to gain workplace experience and kick-start their careers…
South Africans looking for stable government employment opportunities should take note of the latest vacancies…