FNB Call Centre Learnership – Internship-3
time type
Full time
End Date: May 7, 2025 (14 hours left to apply)
job requisition id
R32609
Job Description
Work as a Learner in various selected departments to gain work experience and an overall understanding of the financial industry
Hello Future Trainee Call Centre Agent
Welcome to FNB, the home of the #changeables. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
You will be an ideal candidate if you:
Minimum qualification:
Matric
Good customer service
Are you someone who can:
Act responsibly with work related resources to contribute to cost containment.
Address customer needs to meet or exceed customer expectations.
Build and maintain stakeholder relationships.
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
Be flexible and adapt to changing circumstances.
Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
Participate in the innovation process in the business and contribute toward new innovations against objectives.
Plan and complete activities within area of work to meet set time and quality standards.
Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
Maintain documentation and share information with the team where applicable.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work.
Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
Resolve customer dissatisfaction/complaints by taking ownership of the problem.
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
Assess own performance through seeking timely and clear feedback and request training where appropriate.
Demonstrate teamwork as a valued team player.
You will have access to:
Opportunities to network and collaborate.
Challenging Working
Opportunities to innovate.
We can be a match if you are:
Curious & courageous – you are driven by always wanting to know more and learn more and you are brave enough to
Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
07/05/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
About Us FNB
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way.
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