JOB DESCRIPTION
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
RESPONSIBILITIES
- Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
- Review and assess customer financial documents to support account application decisions.
- Communicate with customers to request missing documentation and provide guidance on completing their account applications.
QUALIFICATIONS
- Grade 12
- 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.
- Knowledge and understanding of industry legislature – Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
- Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
- Problem-Solving – quickly identifying issues and providing effective solutions
- Attention to detail – ensuring accuracy in customer information and account setup processes
- Communication skills – clear and effective verbal communication to assist customers with account setup and inquiries.
- A proactive, open-minded attitude with a strong willingness to learn and grow.