Young South Africans looking to build careers in hospitality and cruise ship services now have an exciting opportunity to gain professional industry training through the Shosholoza Academy Training Programme. This programme is linked to MSC and is designed to help candidates develop practical hospitality skills while preparing for future opportunities in the tourism and cruise industry.
The Shosholoza Academy Training Programme offers individuals the chance to receive structured hospitality training in Durban, KwaZulu-Natal. Successful candidates will undergo an intensive 12-day training programme focused on developing professional service skills required in hospitality environments and onboard cruise ships.
This opportunity is ideal for people who are passionate about customer service, hospitality, housekeeping, dining services, or bar service. Candidates who successfully complete the programme may improve their chances of securing hospitality-related employment opportunities and exceptional candidates could qualify for positions onboard MSC Cruises.
Company Details
Company: MSC
Programme: Shosholoza Academy Training Programme
Job Type: Part-Time Training Opportunity
Location: Durban, KwaZulu-Natal
Industry: Hospitality and Cruise Services
About the Training Programme
The Shosholoza Academy Training Programme is focused on helping South Africans gain workplace-ready hospitality skills through practical and theoretical training. The programme is designed to expose candidates to professional hospitality standards while preparing them for real working environments.
Training takes place over 12 consecutive days at the academy’s training facilities in Durban. During this period, candidates will specialise in one of the following areas:
• Bar Services
• Dining Services
• Housekeeping
The programme aims to provide candidates with industry-standard training that can open doors within hotels, tourism, hospitality businesses, and cruise ship environments.
According to the academy, the training programme is designed to deliver high-quality learning experiences while helping candidates unlock their professional potential.
Minimum Requirements
Applicants interested in joining the Shosholoza Academy Training Programme must meet the following requirements:
• Must have a National Senior Certificate (Matric)
• Relevant hospitality qualifications will be advantageous
• Must have at least one year experience working in a 3-star or 4-star hotel environment
• Must be willing to attend a 12-day consecutive training programme in Durban
• Must be a South African citizen
• Must have sober habits and be a non-smoker
Candidates who meet these requirements are encouraged to apply as soon as possible.
Skills and Competencies Required
The programme is looking for motivated individuals who are willing to learn and develop professionally within the hospitality industry.
Applicants should demonstrate the following skills and qualities:
• Strong interpersonal and communication skills
• Positive attitude and adaptability
• Professional behaviour and presentation
• Ability to multitask under pressure
• Stress management skills
• Self-motivation and willingness to learn
• Strong work ethic and initiative
• Ability to work with teams and guests professionally
Hospitality environments require individuals who can remain calm, friendly, and professional while delivering excellent customer service.
Duties and Responsibilities
Candidates participating in the programme may be expected to assist with various hospitality-related responsibilities including:
• Assisting departments when required
• Handling guest service requests professionally
• Helping resolve customer queries and problems timeously
• Supporting front-of-house hospitality operations
• Demonstrating understanding of hospitality service standards
• Taking responsibility for administrative service-related tasks
• Participating in practical hospitality training sessions
• Learning professional service delivery standards
The programme aims to equip participants with practical skills needed in hospitality and cruise ship environments.
Why This Programme Matters
Hospitality and tourism remain important industries in South Africa and internationally. Programmes like this provide young people with opportunities to gain exposure, improve employability, and develop practical workplace experience.
For many candidates, hospitality training can become a pathway into hotel work, tourism operations, cruise ship careers, and customer service industries. The exposure gained during professional training programmes can help candidates build confidence and prepare for future career opportunities.
The possibility of being considered for onboard MSC Cruises opportunities also makes this programme attractive for individuals wanting international hospitality exposure.
How to Apply
CLICK HERE TO APPLY
This opportunity may be suitable for individuals interested in hospitality careers, cruise ship opportunities, customer service roles, housekeeping, dining services, and bar service training in South Africa.