Clover Call Centre Learnership Programme 2026 Now Open – Apply with Grade 12

South Africans looking to build a career in customer service now have an exciting opportunity to apply for the Clover Call Centre Learnership Programme 2026. Clover is recruiting 18 learners to join its Customer Service Centre Learnership, where successful applicants will receive accredited training while gaining valuable workplace experience in a professional call centre environment.

If you recently completed Matric, are unemployed, and want to gain practical work experience with one of South Africa’s leading FMCG companies, this learnership could be the perfect opportunity.

Applications are now open, and interested candidates are encouraged to apply before the closing date.

About the Clover Call Centre Learnership

The Clover Customer Service Centre (CSC) Learnership is designed to equip unemployed young South Africans with the practical skills and theoretical knowledge required to succeed in the customer service industry.

Throughout the programme, learners will participate in structured classroom learning while also working in Clover’s Customer Service Centre. Upon successful completion, learners will receive a recognised NQF qualification together with valuable workplace experience that can improve future employment opportunities.

This programme is ideal for individuals who enjoy communicating with people, solving problems, and providing excellent customer service.

What You Will Learn

During the learnership, participants will gain practical experience in:

• Customer service
• Call centre operations
• Communication skills
• Order processing
• Handling customer enquiries
• Resolving customer complaints
• Teamwork
• Computer-based customer support
• Administrative duties
• Professional workplace behaviour

The programme combines classroom training with real workplace experience, helping learners develop both technical and interpersonal skills.

Minimum Requirements

Applicants must meet the following requirements:

• Grade 12 or equivalent NQF Level 4 qualification
• Matric completed between 2021 and 2025
• Minimum average of 55% for English
• Minimum average of 55% for Mathematics or Mathematical Literacy
• Advanced computer literacy
• Currently unemployed
• Must not have participated in a learnership programme before

Only applicants who meet the minimum requirements will be considered.

Skills and Competencies

Clover is looking for candidates who demonstrate:

• Good communication skills
• Strong customer service orientation
• Honesty and integrity
• Motivation and commitment
• Teamwork
• Problem-solving ability
• Professional behaviour
• Attention to detail
• Numerical ability
• Positive attitude
• Ability to work well with others

These qualities will help learners succeed during the programme and in future customer service careers.

Key Responsibilities

Successful learners will be trained to perform duties such as:

• Providing excellent customer service
• Handling inbound and outbound customer interactions
• Resolving customer queries and complaints
• Capturing customer orders accurately
• Confirming customer orders
• Updating customer information
• Informing customers about account queries
• Promoting Clover products where appropriate
• Working closely with other team members
• Participating in team meetings
• Maintaining accurate records

These responsibilities will provide learners with valuable real-world experience in a modern customer service environment.

Why Join Clover?

Clover is one of South Africa’s most recognised food and beverage companies and is known for investing in employee development.

Benefits of joining the learnership include:

• Accredited NQF qualification
• Practical workplace experience
• Exposure to a professional call centre
• Customer service training
• Personal and professional development
• Improved future employment opportunities
• Experience with one of South Africa’s leading employers

For many participants, this learnership serves as a stepping stone into permanent employment within customer service, administration, or the FMCG sector.

Documents You Should Prepare

Before applying, ensure you have the following documents ready:

• Updated CV
• Certified copy of your South African ID
• Certified Grade 12 certificate
• Academic results showing your final marks
• Any additional supporting documents requested during the application process

Submitting complete and accurate documents may improve your chances of being shortlisted.

Final Thoughts

The Clover Call Centre Learnership Programme 2026 offers an excellent opportunity for unemployed Matric graduates to gain recognised qualifications and valuable workplace experience in customer service. If you enjoy working with people, have good communication skills, and want to build a career with one of South Africa’s leading FMCG companies, this learnership is worth considering.

Because opportunities like this are highly competitive, eligible applicants should submit their applications as early as possible before the closing date.

How to Apply