Shosholoza Academy Training Program 2026 | Training Opportunity with MSC

Are you looking to build a career in the hospitality industry or work on a cruise ship? The Shosholoza Academy Training Program, supported by MSC, is offering an exciting hospitality training opportunity for South Africans who want to develop their skills and improve their career prospects.

The programme is designed to equip participants with practical hospitality knowledge and prepare them for future employment opportunities. Candidates who successfully complete the training may have the opportunity to qualify for positions onboard MSC Cruises, depending on their performance and available vacancies.

If you are passionate about customer service and hospitality, this training programme could be the perfect stepping stone toward an exciting career.

Training Programme Details

• Programme: Shosholoza Academy Training Program
• Industry: Hospitality
• Company: MSC
• Training Location: Durban, KwaZulu-Natal
• Training Duration: 12 Consecutive Days
• Employment Type: Training Programme
• Closing Date: Not Specified

Since no official closing date has been provided, interested applicants are encouraged to apply as soon as possible.

About the Programme

The Shosholoza Academy Training Program focuses on developing practical hospitality skills that are highly valued in the hotel and cruise industries.

Participants will receive professional training at modern facilities in Durban and may specialise in one of the following hospitality areas:

• Bar Services
• Dining Services
• Housekeeping

The programme aims to prepare candidates for the standards expected in the hospitality industry while improving customer service, teamwork, and workplace professionalism.

Outstanding participants may be considered for future employment opportunities with MSC Cruises, subject to recruitment requirements and available positions.

Minimum Requirements

Applicants should meet the following requirements:

• A relevant Hospitality qualification will be an advantage
• At least one year of experience working in a 3-star or 4-star hotel
• Available to attend the full 12-day training programme in Durban
• South African citizen
• Sober habits
• Non-smoker

Meeting the minimum requirements does not guarantee selection, as shortlisted applicants will be chosen based on the programme’s recruitment process.

Skills and Competencies

Successful applicants should demonstrate:

• Self-motivation
• Willingness to learn
• Positive attitude
• Adaptability
• Excellent interpersonal skills
• Strong communication abilities
• Ability to multitask
• Stress management skills
• Professional behaviour
• Initiative and problem-solving skills

These qualities are important for delivering excellent hospitality service and succeeding in fast-paced work environments.

Training Responsibilities

During the programme, participants will learn how to:

• Deliver excellent customer service
• Resolve customer queries professionally
• Assist different departments when required
• Handle service requests accurately
• Identify and solve workplace problems
• Understand workplace responsibilities and accountability
• Maintain high hospitality service standards
• Support front-of-house operations
• Contribute positively to hospitality events and guest experiences

The training combines practical knowledge with workplace expectations to prepare candidates for future employment.

Why Join the Programme?

Hospitality remains one of the fastest-growing industries worldwide, creating opportunities in hotels, resorts, restaurants, and cruise ships.

Benefits of participating include:

• Professional hospitality training
• Industry-relevant practical skills
• Exposure to hospitality operations
• Improved customer service experience
• Career development opportunities
• Potential pathway to employment with MSC Cruises for outstanding candidates

The programme is especially valuable for individuals who wish to expand their hospitality experience and improve their employability.

Important Information

Applicants should note that successful completion of the training programme does not automatically guarantee employment. However, exceptional candidates may be considered for future opportunities onboard MSC Cruises, depending on recruitment needs and available vacancies.

If you are committed to learning, enjoy working with people, and want to develop a career in hospitality, this training programme offers an excellent opportunity to gain valuable experience and professional skills.

Prepare your application early and take the first step toward building a rewarding future in the hospitality and cruise industry through the Shosholoza Academy Training Program.

How to Apply