Umalusi Receptionist Vacancy 2026: Apply for Permanent Position

Umalusi has opened applications for a Receptionist position in Pretoria. The permanent vacancy is available within the Public Relations and Communications (PR&Comms) department and offers an opportunity for a suitably qualified candidate with strong communication, customer service and administrative skills.

The position carries Job Reference Number UM-113 and is advertised as a permanent role with a market-related salary. Interested applicants must submit their applications before the closing date of 2 September 2026 at 16h00.

Umalusi Receptionist Vacancy 2026

The Council for Quality Assurance in General and Further Education and Training (Umalusi) is a statutory Quality Council responsible for quality assurance in General and Further Education and Training.

The successful Receptionist will serve as an important first point of contact for visitors, clients, members of the public and other stakeholders. The role requires someone who is professional, organised, friendly and able to communicate effectively with people both telephonically and in person.

Main Duties and Responsibilities

The appointed candidate will be responsible for a range of reception, communication and administrative duties.

Key responsibilities include:

• Answering, screening and transferring telephone calls to the appropriate person or unit.
• Taking and relaying messages accurately.
• Providing information to callers.
• Resolving telephone queries where possible.
• Dealing with enquiries from members of the public and stakeholders.
• Receiving walk-in visitors and clients.
• Confirming the reason for visitors and contacting the relevant employee to accompany them.
• Receiving mail and parcels and signing for them where applicable.
• Liaising with the Records Unit and relevant employees regarding parcel collection.
• Preparing weekly reports.
• Assisting the Housekeeper with printing meeting schedules.
• Ensuring that the reception area remains clean, professional and tidy.
• Assisting the Public Relations and Communications unit with other duties assigned by the supervisor.

The role is therefore suited to applicants who are comfortable dealing with people, answering telephone calls and performing basic administrative tasks in a professional office environment.

Minimum Requirements

Applicants must have a National Certificate (Vocational), National Senior Certificate, Senior Certificate or an equivalent NQF Level 4 qualification.

Candidates should also have strong computer skills and knowledge of basic office management practices.

Other required skills and knowledge include:

• Good telephone etiquette.
• Ability to manage a telephone or calling system.
• Experience working on a switchboard.
• Knowledge of Batho Pele principles and practices.
• Knowledge of the education and training environment.
• Understanding of NQF levels.

Having at least one year of relevant experience as a receptionist or call centre agent will be an added advantage.

A customer service or call centre-related qualification will also be advantageous.

Skills Needed for the Receptionist Position

The successful candidate should be confident when communicating with members of the public and stakeholders. Strong interpersonal skills, professionalism, accuracy and the ability to handle telephone enquiries are important for this position.

Applicants should also be able to work in an organised manner and provide quality service while managing different reception and administrative responsibilities.

Employment Equity

Umalusi is an equal opportunity and affirmative action employer. Appointments will be made in accordance with the organisation’s Employment Equity Plan.

Candidates from designated groups and people living with disabilities are encouraged to apply.

Umalusi also states that correspondence will be limited to shortlisted candidates and reserves the right not to make an appointment.

Important Application Information

Applicants must ensure that they attach their CV when applying. Failure to attach the CV will result in the application being disqualified.

The position is based in Pretoria, and there is one position available.

Job Reference: UM-113
Position: Receptionist
Department: Public Relations and Communications
Employment Type: Permanent
Location: Pretoria
Salary: Market Related
Closing Date: 2 September 2026 at 16h00

Final Thoughts

The Umalusi Receptionist vacancy is a suitable opportunity for candidates with a Grade 12 or equivalent NQF Level 4 qualification who are interested in reception, customer service and office administration.

Applicants should carefully review the requirements and ensure that their CV clearly reflects their qualifications, relevant experience and skills before submitting their application.

How to Apply