Flash Call Centre Agent Job 2026: Apply Matric

Flash is inviting applications for a Call Centre Agent position. The permanent opportunity is suitable for candidates with Matric, call centre experience and strong customer service skills who are looking to grow their careers in the call centre industry.

The position offers a market-related salary.

Closing Date: Not specified in the vacancy information provided
Job Reference: FH-776
Job Type: Permanen

Flash Call Centre Agent Vacancy

The successful candidate will provide customer service and support to customers by handling enquiries, resolving complaints and providing accurate information about products and services.

This role requires someone who can communicate professionally, remain calm under pressure and effectively assist customers through different communication channels.

Minimum Requirements

Applicants should meet the following requirements:

• Matric
• 6 months’ call centre experience
• Computer literacy
• Ability to communicate in an African language, including isiXhosa, isiZulu, Venda, Sesotho or Setswana

Candidates should also have strong telephone etiquette and the ability to communicate effectively with customers.

Call Centre Agent Duties

The successful candidate will be responsible for handling customer complaints and resolving queries efficiently.

Key duties include providing customers with information about products and services, responding to enquiries and answering calls professionally.

The Call Centre Agent will also support customers through telephone calls, emails and fax communication, depending on the customer’s needs.

Other responsibilities include capturing and updating customer information, processing orders accurately and identifying priority issues that need to be escalated.

The employee may also be required to route calls to the appropriate resources and follow up with customers where necessary.

Customer Service and Sales

This position also involves customer engagement and sales.

The successful candidate will be expected to sell products or services to customers while ensuring that customer needs are properly understood and addressed.

Candidates must be able to listen carefully to customers and provide suitable responses to their queries.

Dealing with difficult customers is another important part of the role. Applicants should be comfortable handling angry or upset callers while maintaining professionalism.

Skills and Attributes

Flash is looking for candidates who can work effectively in a busy call centre environment.

Important skills and attributes include:

• Good listening skills
• Excellent telephone etiquette
• Customer service skills
• Ability to handle irate customers
• Ability to multitask
• Computer literacy
• Good communication skills
• Ability to work under pressure

Candidates should be able to remain professional even when dealing with stressful situations or demanding customers.

Additional Responsibilities

The Call Centre Agent will also be expected to complete attendance registers and meet commitments made to customers.

Other duties may be assigned by management according to operational requirements.

Reliability, accountability and a customer-focused approach will therefore be important in this position.

Who Should Apply?

This opportunity may be suitable for a job seeker who has Matric and at least six months of call centre experience and is confident communicating with customers.

Applicants who can speak one or more of the listed African languages may be well suited to the customer-facing nature of the position.

The role is permanent, making it an opportunity for candidates looking for longer-term employment in the call centre and customer service sector.

Final Thoughts

If you have Matric, six months of call centre experience and good computer and communication skills, this Flash Call Centre Agent position could be worth considering.

Make sure your CV clearly highlights your previous call centre experience, language abilities, customer service skills and computer literacy.

How to Apply