FNB Call Centre Agent Job 2026: Grade 12 Required

If you have Grade 12 and are looking for an opportunity in the banking and customer service industry, FNB is currently accepting applications for a Call Centre Agent position. This is a part-time opportunity based in Johannesburg and could be suitable for candidates who enjoy helping customers, solving problems and communicating with people.

The position focuses on handling customer interactions through different channels, including telephone calls, email and live chat. The successful candidate will be expected to provide professional service while resolving customer queries and supporting the bank’s service delivery objectives.

Position: Call Centre Agent
Company: FNB
Location: Johannesburg
Job Type: Part-time
Job Reference: R52020
Closing Date: 4 September 2026

FNB Call Centre Agent Requirements

The listed minimum requirement is Grade 12.

Candidates interested in this opportunity should have good communication and customer service abilities. Since the position involves dealing directly with customers, applicants should be comfortable listening to queries, understanding customer needs and providing appropriate solutions.

The role also requires candidates to be flexible and able to adapt to changing circumstances.

What Will the Call Centre Agent Do?

The successful candidate will handle both inbound and outbound customer interactions in accordance with established procedures.

One of the main responsibilities will be responding to customer queries received through telephone calls, email and live chat. The agent will be expected to take ownership of customer problems and work towards resolving complaints and dissatisfaction.

The employee may also follow up with customers when another department or stakeholder is responsible for resolving their query.

Outbound calls will form part of the role as well. These may include contacting customers to request outstanding documentation or following up on incomplete queries.

Customer Service Responsibilities

Customer service is an important part of this FNB position.

The Call Centre Agent will be expected to contribute to a culture of service excellence by providing professional assistance and appropriate solutions to customers.

The role includes building and maintaining stakeholder relationships, addressing customer needs and working towards meeting or exceeding customer expectations.

The successful candidate will also need to adhere to service-level agreements and approved organisational service delivery principles.

Other Duties

The Call Centre Agent may also assist branch consultants with eBucks-related queries at branch level and help advise customers regarding eBucks Shop orders.

Employees will be expected to plan and complete their work within the required timeframes and quality standards.

Other responsibilities include maintaining documentation, sharing relevant information with the team, attending meetings when required and following organisational policies and procedures.

Candidates will also be expected to identify and escalate risks or problems when necessary.

Skills and Personal Attributes

FNB is looking for individuals who can contribute positively to a team environment.

Important qualities for the role include:

• Good customer service skills
• Strong communication
• Problem-solving ability
• Teamwork
• Flexibility
• Adaptability
• Accountability
• Ability to work according to schedules
• Willingness to learn
• Ability to handle customer complaints professionally

The successful candidate should also be prepared to seek feedback, assess their own performance and request training where necessary.

Part-Time Banking Opportunity

This FNB Call Centre Agent vacancy offers job seekers an opportunity to gain or strengthen experience in customer service within the banking environment.

The role is particularly focused on delivering an excellent customer experience while ensuring that queries are handled efficiently and professionally.

Applicants should carefully review their CV before applying and make sure that their communication, customer service and relevant skills are clearly presented.

Closing Date

Applications close on 4 September 2026. FNB has advised applicants to submit their applications before the closing date, as applications will not be accepted from the closing date onwards.

Final Thoughts

If you have Grade 12 and are interested in customer service and banking, this FNB Call Centre Agent opportunity may be worth considering. Make sure your application is completed correctly and submitted before the deadline.

How to Apply