CBRE Excellerate Call Centre Agent Vacancy 2026 – Matric Required

CBRE Excellerate is currently recruiting for a Call Centre Agent position for candidates looking to build their careers in customer service, administration and client support. The vacancy is an entry-level functional opportunity with a permanent employment arrangement, although the advertised position requires relevant previous experience.

The successful candidate will be responsible for handling inbound and outbound calls, responding to client and tenant requests, creating job cards, processing purchase orders and ensuring that queries are handled quickly and professionally.

CBRE Excellerate Call Centre Agent Vacancy

Company: CBRE Excellerate
Position: Call Centre Agent
Employment Type: Permanent
Industry: Real Estate
Functional Area: Customer Service
Location: Gauteng
Experience Level: Entry Level
Posted: 7 September 2026
Closing Date: 10 September 2026

The Call Centre Agent will provide client service while working according to established procedures, productivity requirements and quality standards.

Although the vacancy is classified as entry level, applicants are expected to have 3–5 years of relevant experience.

Minimum Requirements

Applicants must have:

• Matric
• 3–5 years of relevant experience
• Computer literacy
• Knowledge of Microsoft Office
• Strong customer service abilities
• Good administration skills
• Good communication and interpersonal skills
• Ability to manage time effectively
• Strong attention to detail
• Accuracy when processing information
• Ability to meet deadlines

Experience with telephony, reconciliations and administrative processes will be valuable for this position.

Skills and Competencies

CBRE Excellerate is looking for a candidate who can work efficiently in a busy client-service environment.

Important competencies include:

• Problem-solving and decision-making
• Teamwork and cooperation
• Self-confidence
• Communication
• Resilience
• Initiative
• Compliance
• Drive and productivity
• Methodical working approach

The successful candidate must be able to work independently within the company’s policies and guidelines while knowing when more complicated matters need to be escalated.

Call Centre Agent Duties

The Call Centre Agent will attend to calls and requests directed through the call centre 24 hours a day, from 00:00 to 23:59.

A major responsibility will be assigning and generating job cards for clients, technicians and suppliers. The employee will communicate with Facilities Managers regarding incoming calls and follow up with clients, tenants and technicians concerning job cards that have been issued.

The successful candidate will also create purchase orders accurately using the company’s systems and distribute purchase orders to relevant service providers.

Accuracy is particularly important because the role involves processing information, documentation and purchasing-related transactions.

Customer Service and Administration

The Call Centre Agent will be expected to handle queries from vendors, tenants and suppliers quickly and efficiently while maintaining a high standard of service.

The position involves working with both internal and external stakeholders. Internal relationships may include Procurement, ICT, Accounts Payable, Facilities Managers and Property Management staff.

Externally, the employee will interact with clients, tenants, customers and vendors.

The successful candidate will also maintain the administration and filing system for documentation and facilitate the smooth movement of documents between company offices.

Reception duties may also form part of the position.

Working Environment

This role requires someone who can remain calm and productive while dealing with multiple requests. Because the call centre operates around the clock, applicants should carefully review the working arrangements associated with the position.

Strong attention to detail is essential, particularly when creating job cards, processing purchase orders, updating records and communicating information between different stakeholders.

Final Thoughts

The CBRE Excellerate Call Centre Agent vacancy 2026 could be a suitable opportunity for an experienced customer-service professional with Matric and 3–5 years of relevant experience.

The role combines call centre operations, customer service, administration, facilities coordination, purchasing administration and reception support, providing exposure to several areas of a professional real estate environment.

How to Apply