Fordec Holdings is offering a funded Contact Centre NQF Level 3 Learnership aimed at unemployed South African youth who want to gain practical workplace experience and develop skills for a career in customer service and contact centre operations.
The programme combines theoretical training with practical workplace experience, giving participants an opportunity to develop valuable skills while receiving a monthly stipend of approximately R5,500.
Fordec Holdings Contact Centre Learnership
This learnership is designed for unemployed young South Africans who are looking for an opportunity to enter the workplace and gain recognised skills.
The programme focuses on Contact Centre NQF Level 3 training, which can help participants develop knowledge and practical abilities relevant to customer service, communication and contact centre environments.
Programme: Contact Centre Learnership
Qualification: NQF Level 3
Company: Fordec Holdings
Target group: Unemployed South African youth
Age: Under 29
Stipend: Approximately R5,500 per month
Training: Theoretical and practical workplace experience
Application email: admin@fordec.co.za
Who Can Apply?
The opportunity is aimed at unemployed South African youth under the age of 29.
Applicants should have a South African ID and be able to provide the required documentation for recruitment consideration.
The information provided indicates that applicants should have a Matric certificate, while candidates with Grade 10 are also mentioned as being able to apply. Because the stated educational requirements may vary by intake, applicants should ensure that they submit their available qualifications and documents for consideration.
Documents Required
Applicants should prepare the relevant documents before submitting their application.
These include:
- South African ID
- CV
- Matric certificate, where applicable
- Grade 10 qualification, where applicable
- SARS tax letter
- Certified copies of required documents
Having a complete and updated CV is important when applying for a learnership. Your CV should clearly show your educational background, contact details and any previous experience, even if you have limited formal employment history.
What Does the Learnership Offer?
One of the key benefits of the Fordec Holdings programme is that it combines theoretical learning with practical workplace experience.
This means participants can gain knowledge through training while also being exposed to the practical requirements of working in a contact centre environment.
Contact centre experience can help learners develop transferable skills such as communication, customer service, problem-solving, professional telephone etiquette, teamwork and workplace discipline.
For unemployed young people with limited experience, gaining practical exposure can also help strengthen their CV and improve their chances of finding employment in the future.
Monthly Stipend
Successful participants can receive a stipend of approximately R5,500 per month during the programme.
The stipend can provide financial support while learners complete their training and practical workplace experience.
Applicants should note that the stated amount is approximately R5,500 per month and should confirm the final programme terms with Fordec Holdings during the recruitment process.
Employment Equity
Some intakes may prioritise candidates with disabilities in line with employment equity requirements.
Eligible candidates who have a disability should therefore ensure that they provide accurate information when completing their application.
Career Opportunities in Contact Centres
Contact centre experience can be useful for people interested in careers involving customer service, administration, sales and client support.
Learners can develop professional communication skills and gain experience dealing with customers and workplace processes.
The combination of an NQF qualification, practical experience and workplace exposure can be particularly valuable for young people trying to secure their first employment opportunity.
Final Thoughts
The Fordec Holdings Contact Centre NQF Level 3 Learnership provides unemployed South African youth under 29 with an opportunity to gain training and practical workplace experience while receiving an estimated R5,500 monthly stipend.
If you meet the eligibility requirements, prepare your CV and supporting documents carefully before applying. Make sure your information is accurate and that required documents are certified where requested.
How to Apply
Interested candidates can submit their applications for recruitment consideration via email:
Email: admin@fordec.co.za
Applicants should include their CV and required supporting documents, including their South African ID and SARS tax letter. Certified copies should be provided as required.