Truworths Call Centre Agent Vacancy 2026 – Matric Opportunity

Are you looking for a Call Centre Agent job? Truworths is currently looking for energetic and motivated individuals to join its dynamic Fashion Call Centre.

The Truworths Call Centre Agent vacancy is a permanent, on-site opportunity within the Credit Service business area. Applicants who have Matric, good communication skills and a strong customer-service personality are encouraged to apply.

Truworths Call Centre Agent Vacancy 2026

Job Title: Call Centre Agent
Reference Number: TRU260402-2
Business Area: Credit Service
Employment Type: Permanent
Workplace: On-site
Closing Date: 8 October 2026

Truworths is looking for people who are energetic, motivated and comfortable working in a fast-paced call centre environment. Applicants must be able to work shifts and should have access to reliable transport.

The position involves both inbound and outbound customer calls, credit-related queries, collections and customer education.

Minimum Requirements

To be considered for the Truworths Call Centre Agent position, applicants must have:

• Matric or an equivalent qualification
• Previous relevant experience is advantageous
• Computer literacy, particularly Microsoft Word and Excel
• Good English communication and writing skills
• Excellent customer relations and people skills
• Ability to work independently and under pressure
• Ability to work shifts
• Access to reliable transport

Key Duties and Responsibilities

The successful Call Centre Agent will be responsible for providing professional customer service while handling various credit and collections-related calls.

Duties include:

• Preparing for inbound and outbound calls
• Maintaining a high standard when opening calls
• Conducting quality collections calls
• Performing credit line affordability calculations accurately
• Educating customers about payment benefits and the consequences of non-payment
• Explaining information relating to the National Credit Act (NCA) and Fashion Delivery Service
• Updating customer information accurately
• Recording and summarising customer comments
• Following administrative call procedures
• Ensuring calls are ended professionally and correctly

The successful candidate must be able to handle customer information with speed, accuracy and professionalism while following company procedures.

Skills and Competencies

Truworths is looking for applicants who can communicate confidently and professionally with customers.

Important competencies include excellent communication, customer service and problem-solving skills.

Candidates should also be able to focus and concentrate, work accurately and pay attention to detail.

Applicants should be:

• Proactive and self-motivated
• Flexible and adaptable
• Friendly and respectful
• Energetic and customer-focused
• Empathetic when dealing with customers
• Able to work in a fast-paced environment
• Comfortable working independently

A strong telephone personality is particularly important for this role. Applicants should remain professional, friendly and helpful when communicating with customers over the phone.

Final Thoughts

The Truworths Call Centre Agent Vacancy 2026 is an opportunity for Matric-qualified job seekers looking to build a career in customer service and credit services.

If you have Matric, good communication skills, computer literacy and a customer-focused personality, this permanent opportunity could be worth considering.

Make sure you meet the requirements and submit your application before the closing date.

How to Apply