The eThekwini Municipality is inviting applications for a Call Centre Agent position within its Finance Department and Revenue Management Directorate. This is a full-time municipal opportunity for candidates with Grade 12, computer literacy and relevant experience who are interested in customer service, administration and revenue-related enquiries.
The vacancy is based within the Municipality’s Call Centre and Correspondence Department and involves assisting customers with municipal revenue queries, account-related matters, property registration enquiries and eServices.
eThekwini Municipality Call Centre Agent Vacancy 2026
Employer: eThekwini Municipality
Position: Call Centre Agent
Reference Numbers: 71000252 / 71000218 / 71000244 / 71000272
Job Identification: 1583
Department: Finance
Directorate: Revenue Management
Division: Revenue
Grade: T07 / Grade 07
Employment: Full-time
Salary: R243,479.01 – R316,060.58 per annum
Closing Date: 25 September 2026
The position is focused on providing professional and efficient customer service to members of the public who have revenue-related queries regarding services provided by eThekwini Municipality.
Minimum Requirements
Applicants must meet the following essential requirements:
• Grade 12 / NQF Level 4 or equivalent
• 2 years’ relevant experience
• Computer literacy
The preferred requirements include:
• Grade 12 / NQF Level 4
• Administrative certificate
• 3 years’ relevant experience
Applicants who have experience in customer service, municipal administration, call centres, revenue services or related administrative environments may find their background relevant to the role.
What Does a Municipal Call Centre Agent Do?
The successful candidate will provide assistance to municipal customers and respond to enquiries relating to revenue and municipal services.
Key responsibilities include:
• Providing prompt service to customers
• Responding to revenue-related queries
• Providing information about municipal services
• Performing administrative functions
• Registering new and existing municipal customers
• Processing termination requests
• Handling name-change requests
• Attending to valuation roll changes
• Assisting with property registration enquiries
• Maintaining a high standard of customer service
• Assisting customers to register and create profiles on eServices
The role requires employees to use technology effectively while maintaining professional communication with members of the public.
Customer Service Responsibilities
Customer service is a major part of this position.
The successful Call Centre Agent must be able to listen to customers, understand their queries and provide relevant information or assistance.
The role also involves adhering to the Municipality’s contact centre culture and using available technology to provide an efficient and prompt service.
Employees will assist customers with eServices registration and profile creation, helping residents access municipal services through digital platforms.
Skills and Competencies
The Municipality has identified several competencies required for the position.
These include:
• Attention to detail
• Ethics and professionalism
• Organisational awareness
• Problem-solving
• Understanding of business processes
• Use of technology
• Communication skills
• Client orientation and customer focus
• Resilience
• Learning orientation
Candidates should therefore be comfortable working with people, handling administrative information and using computer systems.
Strong communication skills are particularly important because the role involves dealing directly with customers and responding to different types of municipal enquiries.
Salary and Employment Benefits
The advertised basic salary for the position is R243,479.01 to R316,060.58 per annum.
This is approximately R20,290 to R26,338 per month gross, before deductions, based on the annual salary range.
The vacancy information indicates that the position does not include a 13th cheque, housing subsidy, medical aid, pension fund or other listed allowances.
Final Thoughts
The eThekwini Municipality Call Centre Agent Vacancy 2026 is an opportunity for candidates with Grade 12, computer literacy and relevant experience to work within the Municipality’s Finance and Revenue Management environment.
The position combines customer service, administration, technology and municipal revenue-related support.
If you meet the minimum requirements and have the necessary experience, make sure your CV clearly highlights your customer service, administrative, computer and communication skills.
The application deadline is 25 September 2026 at 23:00, so eligible candidates should submit their applications before the closing date.
How to Apply
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