FlySafair Contact Centre Agent Vacancies 2026 – 7 Positions Available

FlySafair is offering an opportunity for job seekers with call centre experience to join its team as Contact Centre Agents. The airline is recruiting for 7 permanent positions within its Sales & Distribution department.

The Contact Centre Agent role is focused on assisting customers with bookings, complaints, flight-related queries, cancellations, delays, lost property, system issues and other customer service requests.

For candidates who enjoy working with people and have experience in a call centre environment, this vacancy provides an opportunity to work within the aviation industry while supporting customers through different stages of their travel journey.

FlySafair Contact Centre Agent Vacancy 2026

Company: FlySafair
Position: Contact Centre Agent
Reference Number: C02_0052
Department: Sales & Distribution
Industry: Aviation
Job Type: Permanent
Positions Available: 7
Salary: Market Related
Closing Date: 25 September 2026

The successful applicants will report to the Contact Centre Team Leader and will serve as one of the first points of contact between FlySafair and its customers.

Contact Centre Agent Duties

The successful candidates will be responsible for handling a high volume of customer enquiries while providing professional and helpful service.

Key responsibilities include:

• Handling customer complaints, requests and queries.
• Assisting with bookings, delays and cancellations.
• Handling lost-property and system-related queries.
• Following approved scripts, instructions and procedures.
• Processing customer forms, orders and applications.
• Providing information about FlySafair products and services.
• Explaining processes and guiding customers.
• Following up on unresolved customer issues.
• Identifying customer needs and finding appropriate solutions.
• Investigating queries and providing alternatives where necessary.
• Escalating complicated matters to the appropriate level.
• Capturing customer comments, complaints and actions taken.
• Updating customer information.
• Maintaining customer confidentiality.
• Communicating with customers through approved channels.
• Identifying opportunities to upsell products.
• Maintaining knowledge of FlySafair services and products.

The role requires employees to remain professional, patient and helpful when dealing with customers, including situations involving complaints or travel disruptions.

Requirements for FlySafair Contact Centre Jobs

Applicants must meet the following essential requirements:

• Grade 12 or equivalent.
• At least 1 year of call centre experience gained within the last 3 years.
• Call centre experience must have been gained within a medium-sized organisation.
• No criminal record.
• No credit record.
• Willingness to work shifts.
• Willingness to work weekends and public holidays.
• Flexibility to work outside normal office hours.
• Willingness to work longer than normal office hours when required.

FlySafair is also looking for candidates who are patient, assertive, trustworthy, professional and reliable.

Successful applicants should be customer-focused, service-oriented and comfortable working as part of a team. Goal orientation, adaptability, flexibility and excellent timekeeping are also important attributes for the position.

Skills Needed for the Contact Centre Agent Position

Because Contact Centre Agents handle customers directly, strong communication and problem-solving abilities are important. Applicants should be able to listen carefully, understand customer needs, gather information and provide suitable solutions.

Candidates must also be comfortable working in a high-volume environment where multiple customer enquiries may need to be handled during a shift.

The position may also provide opportunities to identify suitable products or services that meet customer needs, meaning applicants should be comfortable with customer engagement and upselling.

FlySafair’s careers information highlights customer care, teamwork and providing a hassle-free customer experience as important elements of its operations.

Final Thoughts

The FlySafair Contact Centre Agent Vacancy 2026 is an opportunity for candidates with Grade 12 and at least one year of recent call centre experience to apply for one of seven permanent positions.

Applicants should make sure their CV clearly highlights their call centre experience, customer service skills, communication abilities and ability to work flexible shifts.

FlySafair also states that applications submitted by email will not be accepted. Candidates should apply through the company’s official recruitment platform.

How to Apply