City Lodge Hotels is offering opportunities through its Yes4Youth Programme for young people interested in gaining practical work experience in the hospitality industry. The programme offers a 12-month paid employment contract in Reception and/or Night Audit roles across several provinces in South Africa.
The opportunity is available in Gauteng, KwaZulu-Natal, Eastern Cape and Western Cape, making it relevant to eligible youth in different parts of the country.
City Lodge Hotels has previously highlighted its participation in the YES programme as part of its youth employment and development initiatives. The company also lists Yes4Youth placements among its career development opportunities.
City Lodge Hotels Yes4Youth Programme Overview
Company: City Lodge Hotels
Programme: Yes4Youth Programme – Reception | Night Audit
Job Type: Temporary
Contract: 12 months
Locations: Gauteng, KwaZulu-Natal, Eastern Cape and Western Cape
Minimum Qualification: Grade 12 Certificate
Hospitality Qualification: Diploma advantageous
Experience: Front Office / Reception experience advantageou
The programme is designed to provide young participants with workplace exposure while they work within a professional hotel environment.
Who Can Apply?
Applicants must have a Grade 12 Certificate as the minimum educational requirement.
A Hospitality Diploma is advantageous, meaning candidates who have completed a relevant hospitality qualification may have an added advantage when applying.
Previous Front Office or Reception experience is also advantageous, although the vacancy specifically describes this experience as an advantage rather than a mandatory requirement.
Applicants must be between 20 and 34 years old to be considered for this Yes4Youth opportunity.
What Will You Do?
Participants will undertake various Reception and/or Night Audit functions, together with other duties assigned by management.
The role is strongly focused on guest service and front-office administration. Responsibilities include welcoming guests when they arrive and completing the necessary registration processes.
Participants will also assist guests with enquiries and requests, answer telephone calls and provide courteous assistance throughout their stay.
Other responsibilities include:
- Welcoming and registering hotel guests.
- Answering telephones and dealing with enquiries.
- Assisting guests with requests.
- Checking guests out when they depart.
- Taking room reservations.
- Selling available rooms.
- Completing front-office administration.
- Performing Night Audit functions where required.
- Supporting management with other assigned duties.
- Providing professional and efficient service to guests and suppliers.
The successful participants will be expected to work according to City Lodge Hotels’ vision, values and service fundamentals.
Hospitality Skills and Customer Service
Reception is an important part of the hotel operation because it is often one of the first points of contact between guests and the hotel.
Candidates should therefore be comfortable interacting with people and providing professional assistance.
Good communication, a customer-focused approach and the ability to remain professional when dealing with enquiries are valuable qualities for this type of role.
The opportunity may also provide practical exposure to hotel front-office operations, reservations and guest services.
Working Conditions
Applicants should understand that the role can involve different physical and working demands.
The vacancy indicates that employees may experience prolonged sitting, walking and standing, as well as working in awkward or static postures and performing repetitive movements.
The position can also involve manual handling, pushing and pulling loads, irregular working hours and fatigue management.
Other conditions mentioned include exposure to psychosocial and cognitive stressors, frequent role transitions, visual strain and tasks that may result in hearing strain.
Why Consider the Yes4Youth Programme?
A 12-month paid employment programme can provide valuable exposure to the hospitality industry while allowing young participants to develop workplace skills.
City Lodge Hotels states that its career development opportunities include on-the-job training, e-learning, internal development programmes, learnerships, work-integrated learning and Yes4Youth placements.
For young people interested in hotel reception, guest services, tourism and hospitality, this type of workplace experience can be relevant when building a longer-term career.
Final Thoughts
The City Lodge Hotels Yes4Youth Programme – Reception | Night Audit offers a 12-month paid employment opportunity for eligible young people across Gauteng, KwaZulu-Natal, Eastern Cape and Western Cape.
The minimum requirement is Grade 12, while a Hospitality Diploma and Front Office or Reception experience are advantageous. Applicants must be 20 to 34 years old.
If you meet the requirements and are interested in gaining practical hospitality experience, this opportunity is worth considering.
How to Apply
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