Nedbank Service Centre Agent Vacancy 2026 – Grade 12 Call Centre Opportunity

Nedbank has opened a Service Centre Agent position in Sandton, offering an opportunity for candidates with Matric/Grade 12 and call centre experience to work in a client-facing banking environment. The vacancy is listed under Job Req 148096, with applications closing on 09 October 2026.

The role focuses on providing professional and efficient call services to Nedbank clients while helping maintain positive client relationships. Candidates who have experience in call centres, customer service or banking environments may find this opportunity relevant.

Nedbank Service Centre Agent Vacancy 2026

The Service Centre Agent will be responsible for handling client calls and ensuring that queries are dealt with efficiently and professionally.

The position requires employees to follow daily work schedules and meet service targets while maintaining Nedbank’s processes and values. Agents will also need to communicate effectively with clients and internal stakeholders and ensure that unresolved matters are properly escalated.

One of the key service expectations is the 90/60 target, which requires 90% of calls to be answered within 60 seconds, in line with the applicable service-level agreement.

Requirements

The essential qualification for this position is:

• Matric / Grade 12 / National Senior Certificate
• Call centre experience

A Certificate in Call Centre is listed as a preferred qualification.

Candidates should also have knowledge of administrative procedures and systems, relevant banking procedures, banking knowledge, regulatory requirements and software systems.

Business writing skills and an understanding of business principles, governance, risk and controls are also relevant to the role.

What Will the Service Centre Agent Do?

The successful candidate will handle a range of responsibilities related to client service and call-centre operations.

Duties include answering client calls, understanding the nature of client queries and repeating key points to ensure that the issue has been correctly understood.

Where a query cannot be resolved, the agent must escalate it to management by logging the case on the relevant system.

The employee will also be expected to:

• Follow daily work schedules and operational plans.
• Meet call-handling and service-level targets.
• Offer relevant products to clients and generate monthly leads.
• Ensure calls are accurately logged.
• Help prevent potential business losses.
• Provide feedback to management and back-office teams.
• Keep stakeholders updated on relevant client matters.
• Identify opportunities to improve processes and systems.
• Maintain up-to-date knowledge of banking procedures and regulations.
• Complete required training and learning activities.
• Participate in relevant Nedbank initiatives.

The role therefore combines customer service, call-centre administration, banking support and sales-related responsibilities.

Skills Needed

Nedbank is looking for candidates who can communicate clearly and provide professional service to clients.

Important competencies include communication, customer loyalty, adaptability, managing work and quality orientation.

Attention to detail is also important because agents are expected to capture calls and client information correctly while following relevant procedures and risk standards.

The ability to work according to targets and adapt to changing processes will also be important in this environment.

Location and Closing Date

Position: Service Centre Agent
Job Req: 148096
Company: Nedbank
Location: Sandton
Qualification: Matric / Grade 12
Experience: Call Centre experience
Preferred Qualification: Certificate: Call Centre
Closing Date: 09 October 2026

The vacancy is currently listed on Nedbank’s official careers platform.

Final Thoughts

The Nedbank Service Centre Agent vacancy provides an opportunity for people with Grade 12 and call centre experience to pursue a role within the banking sector.

Because the position involves direct interaction with clients, meeting service targets, handling queries and following banking procedures, applicants should make sure their CV clearly highlights their customer service, call-centre, communication and administrative experience.

Candidates should also carefully review the requirements before applying and ensure that the information provided in their application is accurate.

How to Apply