FlySafair Customer Service Agent Vacancy 2026

FlySafair is inviting applications for a temporary Customer Service Agent position. The successful candidate will assist passengers with ticket sales, bookings, flight changes and other travel-related enquiries while providing professional customer service.

This opportunity is suitable for applicants who have Grade 12 and previous airport and ticket sales experience. Candidates must also be willing to work flexible shifts, including weekends and public holidays.

Job Details

• Position: Customer Service Agent
• Company: FlySafair
• Job Reference: Temp – Ticket Sales
• Department: Passenger Services
• Job Type: Temporary
• Salary: Market related

About FlySafair

FlySafair is a South African airline that provides passenger air travel services. Its customer service teams help passengers with travel arrangements and provide assistance when customers need information or support.

The Customer Service Agent will report to the Duty Station Supervisor and help ensure passengers receive professional and helpful service.

Customer Service Agent Duties

The successful candidate will assist passengers with ticket sales, bookings and flight changes. They will explain relevant rules, terms and conditions, regulations and procedures to customers when required.

Other duties include:

• Assisting customers during flight disruptions and cancellations.
• Handling and safeguarding confidential information.
• Responding to complaints professionally and promptly.
• Escalating difficult or problematic matters to the Supervisor on duty.
• Providing professional customer service at all times.

Requirements for the FlySafair Customer Service Agent Position

Applicants must meet the following requirements:

• Grade 12 or an equivalent qualification.
• Airport and ticket sales experience.
• Good computer skills, including Microsoft Word, Excel and Outlook.
• Excellent written and verbal English communication skills.
• Good telephone etiquette.
• A strong understanding of customer service.
• Conflict resolution skills.
• Willingness to work weekends, public holidays, flexible hours and shifts when required.

Skills and Competencies

FlySafair is looking for a candidate who is punctual, patient, assertive, trustworthy and professional. The successful applicant must be reliable when handling confidential information and able to work well under pressure.

Good time management and a customer-focused attitude are important. Candidates should be able to communicate clearly, handle complaints calmly and provide assistance in a professional manner.

Important Application Information

FlySafair will not accept applications by email. Applicants must follow the application instructions provided through the official careers platform.

Preference will be given to members of under-represented designated groups. FlySafair reserves the right not to proceed with the vacancy or to appoint a candidate based on its operational requirements.

Applicants who do not receive feedback within two weeks after the closing date should consider their applications unsuccessful.

Final Thoughts

This temporary position may be suitable for candidates with airport and ticket sales experience who enjoy assisting passengers and resolving customer concerns. Applicants should check that they meet the requirements and submit their applications through the official channel before the closing date.

How to Apply