Capitec Bank is inviting applications for the position of Pipeline Agent: Cross Skill. The opportunity is aimed at energetic, self-motivated individuals who have experience in customer service, telemarketing and contact centre operations.
The successful candidates will assist clients with banking enquiries, account information, card transactions and digital banking services. Applicants with Grade 12 and at least two to three years of inbound or outbound contact centre experience are encouraged to apply.
Job Details
- Position: Pipeline Agent: Cross Skill
- Company: Capitec Bank Limited
- Job Category: Banking Operations
- Job Type: Contact Centre / Operations
- Minimum Qualification: Grade 12 National Certificate or Vocational
- Minimum Experience: 2–3 years
- Location: Century City
About the Opportunity
Capitec is looking for customer-focused individuals who are passionate about delivering excellent service in the banking industry.
The Pipeline Agent: Cross Skill will support different inbound and outbound campaigns while providing administrative assistance to Capitec clients. The role requires candidates who can communicate effectively, understand banking products and handle customer enquiries and complaints professionally.
Successful applicants will also assist clients who use Capitec’s Internet Banking and Mobile Banking services.
Purpose of the Role
The main purpose of this position is to provide excellent customer service while supporting the bank’s different service and sales campaigns.
The successful candidate will be expected to assist clients with account-related enquiries, card transactions and digital banking services. The role also involves promoting Capitec products telephonically and helping attract and retain clients through quality service.
Key Responsibilities
The Pipeline Agent will be responsible for:
- Assisting with various inbound and outbound campaigns.
- Providing administrative services and support to Capitec clients.
- Handling enquiries and complaints relating to account information.
- Assisting clients with card transaction enquiries.
- Supporting customers using Internet Banking and Mobile Banking.
- Using product knowledge to resolve customer queries.
- Marketing Capitec Bank products through telephone campaigns.
- Delivering excellent customer service to attract and retain clients.
- Maximising service delivery across different operational areas.
Minimum Requirements
Applicants must meet the following requirements:
- Grade 12 National Certificate or National Certificate (Vocational).
- Two to three years of inbound or outbound contact centre experience.
- Previous customer service experience.
- Telemarketing experience.
Knowledge and Skills
Candidates should have knowledge of call centre processes and procedures, customer care protocols, sales and basic banking operations.
The following skills are also important:
- Excellent communication skills.
- Computer literacy, including Microsoft Word, Excel and Outlook.
- Problem-solving abilities.
- Good telephone and call-handling skills.
- Attention to detail.
- Selling and marketing skills.
Conditions of Employment
Applicants must be willing and able to work shifts, including weekends. A clear criminal and credit record is also required.
Capitec is committed to diversity and, where feasible, appointments will support the achievement of its employment equity goals.
Final Thoughts
The Capitec Pipeline Agent: Cross Skill opportunity may suit candidates with contact centre and customer service experience who want to grow their careers in the banking industry. Applicants should ensure they meet the experience and qualification requirements before completing the application process.
How to Apply
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