Icebolethu Group Field Agent Vacancies 2026 – 20 Positions Available

Icebolethu Group is inviting applications for 20 Field Agent positions. The company is looking for vibrant, motivated and customer-focused individuals who have sales experience and are interested in working in the funeral assurance and financial services industry.

The successful candidates will be responsible for promoting and selling funeral assurance products, attracting new clients, maintaining customer relationships and ensuring existing policies remain active.

Applicants with Matric and experience in sales, customer service or field operations are encouraged to apply. Candidates with experience in insurance, funeral assurance or financial services will have an advantage.

Job Details

• Company: Icebolethu Group
• Position: Field Agent
• Number of Positions: 20
• Department: Financial Services Provider (FSP)
• Employment Type: Full-time
• Reporting To: Branch Supervisor
• Minimum Qualification: Grade 12 (Matric)

About Icebolethu Group

Icebolethu Group is an authorised financial services provider and a Level 1 B-BBEE contributor. The company is one of South Africa’s leading funeral assurance groups, providing funeral assurance products and dignified burial solutions.

The organisation is looking for Field Agents who can help expand its customer base by introducing funeral assurance products to new clients while maintaining strong relationships with existing customers.

Purpose of the Field Agent Position

The main purpose of the position is to promote Icebolethu’s funeral assurance products and provide frontline customer service.

Successful candidates will engage with potential customers, explain available products, handle enquiries and assist existing clients with policy retention and renewals.

The role involves cold-calling, sales activities and field-based customer engagement. Field Agents will also be expected to meet monthly and quarterly sales targets while following the relevant financial services regulations.

Key Duties and Responsibilities

The successful candidates will be responsible for:

• Promoting and selling funeral assurance policies to new and existing clients.
• Identifying potential customers through sales and cold-calling activities.
• Providing excellent customer service.
• Handling customer enquiries and resolving complaints.
• Maintaining relationships with existing clients.
• Implementing customer retention strategies.
• Contacting clients to restructure, renew or retain existing policies.
• Maintaining accurate customer records and documentation.
• Ensuring compliance with FAIS and FSCA regulations.
• Meeting and exceeding monthly and quarterly sales targets.
• Negotiating contract renewals and policy retention.

Minimum Requirements

Applicants must have:

• Grade 12 (Matric).
• One to two years of experience in sales, customer service or field operations.
• Excellent verbal and written communication skills.
• Good customer relationship management abilities.
• Ability to work independently and make sound decisions.

A relevant tertiary qualification will be an advantage.

Advantageous Qualifications and Experience

The following will strengthen an application:

• RE1 or RE5 certification.
• Previous experience in funeral assurance, insurance or financial services.
• Experience in client engagement and complaint handling.
• Knowledge of financial services compliance requirements.

Skills and Competencies

Icebolethu Group is looking for candidates with strong sales and negotiation abilities. Applicants should be comfortable with cross-selling and upselling, handling customer concerns and maintaining professional relationships.

Additional skills include:

• Computer literacy, including Microsoft Word, Excel and Outlook.
• Strong interpersonal and communication skills.
• Conflict resolution and problem-solving abilities.
• Good administrative and organisational skills.
• Honesty, reliability and ethical conduct.
• Ability to communicate in at least three official languages spoken in the relevant province.

Working Conditions

This is a predominantly field-based position that requires mobility and the ability to work independently. Candidates should be comfortable working in a high-pressure and emotionally sensitive environment while maintaining professionalism and excellent customer service.

Final Thoughts

The Icebolethu Group Field Agent vacancies offer an opportunity for individuals with sales and customer service experience to develop their careers in the financial services and funeral assurance industry.

Candidates with Matric, strong communication skills and a passion for sales should consider applying. Make sure your CV includes relevant experience and supporting documents before submitting your application.

How to Apply