Location: Cape Town Closing Date & Time: 12/28/2021 11:55 PM

Purpose of the Job: To request capital payment. Key Performance Areas To request of Capital payments

  • Request payments in terms of block settlement agreements.
  • Request payments in respect of capital for claimants and/or their representatives.
  • Request time frames within which payments are to be effected in terms of the court order.
  • Prevent delays in requesting payments.
  • Identify fraudulent payments and advise Forensics.
  • Identify and record interim payments to prevent duplicate payments.
  • Compile a schedule of files where settled or capital payment is to be requested.
  • Check and prevent duplicate payments.
  • Follow up on delayed/pending payments.

Provide Customer Services to clients of the RAF

  • Attend to queries from both internal and external stakeholders.
  • Provide advice and guidance to Claims sections in respect duplicate or dummy files.
  • Identify referrals to Recourse and Recoveries.
  • Request termination of mandates where necessary before effecting payments.

Collate and compile statistics as required

  • Record and maintain statistics on Payments requests.
  • Monitor and report on failed payments.
  • Keep daily stats of activities on work allocated and work to be done.
  • Submit daily, weekly and monthly stats as required.

Render advisory responsibilities

  • Attend to queries from stakeholders pertaining to capital payments outstanding.
  • Provide feedback on payments to claims sections, attorneys.

Provide office administrative services

  • Pre-screen files to ensure that they belong to the correct department of the RAF.
  • Validate that the correct banking details are loaded on the system prior to requesting payment.
  • Verify and validate that the payment is requested to the correct payee.
  • Receive and record files where capital payments are to be requested after concluding the validation process.
  • Updating the information on the files to correlate with the claim system iro claim number, link number, claimants and attorneys details.
  • Compile lists of finalized files to be forwarded to CAFS.
  • Request and return files from CAFS and claims when required.
  • Attend to queries.
  • Update the status and allocation of files on claims view system
  • Maintain accurate records of files where capital payments are to be requested.
  • Keep records of movement of all files.

Qualifications and Experience

  • NQF 7 (Bachelor’s Degree or Advanced Diploma)related qualification.
  • Relevant 3 years’ experience in claims system, MVA procedures and knowledge of court processes environment

Technical and behavioral competencies required

  • Communication (written, verbal and listening skills).
  • Customer service orientation.
  • Professionalism.
  • Good organisational skills.
  • Problem solving skills.
  • Interpersonal Relations.
  • Team Player.
  • Planning and organizing.
  • Analytical thinking.
  • Conflict management.
  • Decision making skills.
  • Personal mastery
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus

Road Accident Fund Values

  • Integrity,
  • Compassion,
  • Accountability,
  • Respect,
  • Excellence


Total cost to company applicable to this position is minimum R349 998.00 per annum, negotiable.NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”. Closing date: 28 December 2021

Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch; e-mail address is CPTRecruitment@raf.co.za INSTRUCTION TO PROSPECTIVE APPLICANTS

  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV with a maximum of 5 pages
  4. Please indicate your current salary and salary expectations if considered for the position.

  NB: The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities. Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful. Security Vetting shall be conducted on all prospective employees It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.


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