<p><img src="https://www.avis.com/content/dam/avis/na/us/common/offers/avis-car-rental-social-brand-1200x630.jpg" jsaction="load:XAeZkd;" jsname="HiaYvf" class="n3VNCb KAlRDb" alt="About Avis | Avis Rent a Car" data-noaft="1" /></p>
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<h5 class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><strong><span class="Candidate-Application-Main-Label">AVIS Technical Call Centre Agent X3 (FTC 24 Months) (Croydon Isando)</span></strong></h5>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><span class="jobdetails-labels">Reference Number: </span><span class="jobdetails-description-text">AV-66</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><span class="jobdetails-labels">Description</span></div>
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<p><b>Key deliverables and outputs</b></p>
<p><b>1. Strategic/ Financial</b></p>
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<li> Ensure that the strategic company maintenance profit targets are met or exceeded.</li>
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<p><b>2. Operational</b></p>
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<li>Facilitate incoming calls from OEM / RIM dealer for required vehicle services / maintenance repairs approvals</li>
<li>Reduce the costs of maintaining vehicles by analysing and evaluating the maintenance request and applying technical judgement in order to make an appropriate business decisions.</li>
<li>Ensure that customer calls and queries are answered and resolved within specific contractual relationships.</li>
<li>Downtime process must be followed against required repairs</li>
<li>Determine the Avis product type in order to decide on an appropriate way forward</li>
<li>Contact the necessary internal or external resources and make necessary arrangements to assist the customer</li>
<li>Follow up with and update the customer constantly until the query has been resolved</li>
<li>When query is resolved, close case file on the system</li>
<li>Report on all ongoing cases on a daily basis to the Supervisor: Call Centre in order to ensure accurate information is provided upon escalation</li>
<li>Saturday Shift work will be required in this role and public holidays</li>
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<p><b>3. Stakeholders (internal &; external customers, suppliers, shareholders, communities) </b></p>
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<li>Ensure that maintenance SLA’s are met in order to promote ongoing customer relationships and repeat business.</li>
<li>Build and maintain ethical and transparent relationships with suppliers to facilitate negotiation and achieve operational and financial objectives.</li>
<li>Provide effective and efficient service delivery through transparent, constant and consistent communication with all stakeholders (Suppliers OEM’s; Sales; Procurement; and Finance).</li>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12 spacing"><span class="jobdetails-labels">Requirements</span></div>
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<p><b>Academic Qualifications </b></p>
<p><b>Essential:</b></p>
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<li>Matric</li>
<li>Petrol Trade Test (Qualified motor technician)</li>
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<p><b>Work Experience</b></p>
<p><b>Essential:</b></p>
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<li>1-3 years in motor industry mechanical environment</li>
<li>1-3 years in workshop environment</li>
<li>2-3 years call centre experience</li>
<li>Fleet Management Experience</li>
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<p>This role may require the incumbent to work overtime.</p>
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<p><b>In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process. </b></p>
<p><b>Applications Closing date 27/12/2022</b></p>
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<div><a class="maxbutton-1 maxbutton" href="https://avis.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt/yRI+cnPLR1MRk1RR6CprFrXLdxUBmuvDnnTmdoKy76iD0ll4+rvVh/8QlOb+O8OUoA4WNqxLfJLE7LS8D0i9W4wi55TUB+0ZyxiCqGd9zvT9Abr6yi7Bu5iuw4399Ow==#.Y6IrF3DMxac.twitter"><span class='mb-text'>CLICK HERE TO APPLY</span></a></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">Work Level: </span><span class="jobdetails-salary-text">Skilled</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">Job Type: </span><span class="jobdetails-salary-text">Contract</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">Salary: </span><span class="jobdetails-salary-text">Market Related</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">Duration: </span><span class="jobdetails-salary-text">1 &#8211; 2 Years</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">EE Position: </span><span class="jobdetails-salary-text">Yes</span></div>
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<div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"><span class="jobdetails-labels">Location: </span><span class="jobdetails-salary-text">Croydon Isando</span></div>
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