<h1>Position:Call Centre Agent x2 Positions</h1>
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<p><strong>Salary ranges from R64 700 &#8211; R116 500 per annum<br />
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<p>Requirements:</p>
<p>A Grade 12 certificate,with one year post matric qualification in customer service or <strong>r</strong><strong>e</strong><strong>l</strong><strong>evant </strong><strong>q</strong><strong>u</strong><strong>a</strong><strong>lifica</strong><strong>ti</strong><strong>on</strong><strong>, </strong><strong>with </strong><strong>a</strong><strong>t </strong><strong>l</strong><strong>east one year&#8217;s relevant experience </strong><strong>i</strong><strong>n a </strong><strong>customer</strong><strong> </strong><strong>service</strong> industry.</p>
<p>A certification debt counseling will be an added advantage.</p>
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<p><strong>Duties:</strong></p>
<p>Act as point of first contact with stakeholders and thus representing the face of the NCR. <strong>I</strong><strong>nterface </strong><strong>with </strong><strong>consumers v</strong><strong>i</strong><strong>a </strong><strong>i</strong><strong>n-</strong><strong>b</strong><strong>ound </strong><strong>ca</strong><strong>ll</strong><strong>s</strong><strong>, </strong><strong>e-mails and </strong><strong>faxes </strong><strong>for </strong><strong>t</strong><strong>he purpose </strong><strong>of </strong><strong>res</strong><strong>olvi</strong><strong>ng </strong>enquiries related to the NCR.</p>
<p>Retrieving telephone messages and returning calls timeously.</p>
<p><strong>Probe and query consumers </strong><strong>to </strong><strong>assess n</strong><strong>eeds </strong><strong>and </strong><strong>p</strong><strong>ro</strong><strong>vid</strong><strong>e </strong><strong>u</strong><strong>seful information on general </strong>and debt counseling matters.</p>
<p>Participate in activities designed to improve customer satisfaction and business performance.</p>
<p>Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.</p>
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<p><strong> </strong></p>
<p>Skills:</p>
<p>Basic computer proficiency. Clear communication skills.</p>
<p>Ability to listen with empathy and to interpret information correctly. Good time management skills.</p>
<p>Strong interpersonal and problem solving skills.</p>
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<ul>
<li>Conflict management skills.</li>
<li><strong>A </strong><strong>st</strong><strong>r</strong><strong>ong service a</strong><strong>nd r</strong><strong>esu</strong><strong>l</strong><strong>t</strong><strong>s orie</strong><strong>n</strong><strong>tation</strong></li>
<li>Team player with the ability to multitask.</li>
<li>Call handling techniques.</li>
</ul>
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<p>Knowledge:</p>
<p>Debt counseling procedures. Background on the National Credit Act.</p>
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<p><strong>Closing Date: 10 July 2023</strong></p>
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<p>The National Credit Regulation is an equal opportunity organization which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to IF-Recruitment@ncr.org.za</p>
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<p><strong><em>Correspondence </em></strong><strong><em>will </em></strong><strong><em>only be </em></strong><strong><em>entered </em></strong><strong><em>into with </em></strong><strong><em>short </em></strong><strong><em>li</em></strong><strong><em>sted candidates</em></strong><strong><em>. </em></strong><strong><em>The National Credit Regulator </em></strong><em><strong>reserves </strong></em><strong><em>the </em></strong><strong><em>right </em></strong><strong><em>not </em></strong><strong><em>to</em></strong> <strong><em>mike an appointment.</em></strong></p>
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