CAPITEC BANK VACANCIES

<h3><strong>Capitec Bank is hiring Call Centre Agents<&sol;strong><&sol;h3>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Agent&colon; Collections &lpar;Chat Support&rpar;<&sol;strong><&sol;p>&NewLine;<p><strong>Company&colon; Capitec Bank Ltd<&sol;strong><&sol;p>&NewLine;<p><strong>Apply by&colon; <&sol;strong><&sol;p>&NewLine;<p><strong>We&&num;8217&semi;re on the lookout for energetic&comma; self-motivated individuals who share our passion for service in the banking industry&period; To be part of the journey&comma; follow the steps below&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>1&period; To see what this job is about and complete a short assessment&comma; please click here&excl;<&sol;strong><&sol;p>&NewLine;<p><strong>2&period; Once you have completed the above finalize your application by clicking apply below <&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Why Choose Us<&sol;strong><&sol;p>&NewLine;<p><strong>Choosing Capitec Bank means joining a forward-thinking and innovative environment where yourcontributions truly make an impact&period; The bank offers ample opportunities for professional growth andcareer advancement&comma; ensuring that your development is always a priority&period; <&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>You&&num;8217&semi;ll be part of a supportiveculture that values collaboration and mutual support&comma; creating a positive and engaging workplace&period;Additionally&comma; Capitec provides a competitive benefits package&comma; including a competitive salary andcomprehensive benefits&period; With a strong client-centric approach&comma; Capitec Bank is committed to deliveringexceptional service and client satisfaction&comma; making it an ideal place to grow your career&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>About the role<&sol;strong><&sol;p>&NewLine;<p><strong>As an Agent&colon; Collections &lpar;Chat Support&rpar; at Capitec Bank&comma; you will engage with our clients via calls andchats to negotiate credit repayments&period; Your goal is to maximize client retention while minimizing bad debt&comma;all while providing exceptional service and support&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Our ideal candidate has<&sol;strong><&sol;p>&NewLine;<p><strong>1 &&num;8211&semi; 2 years collections experience in a Collections&sol;Sales Call Centre<&sol;strong><&sol;p>&NewLine;<p><strong>Grade 12 National Certificate&sol; Vocational<&sol;strong><&sol;p>&NewLine;<p><strong>Call centre experience&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Chat experience<&sol;strong><&sol;p>&NewLine;<p><strong>Experience with Predictive Dialler&comma; AWS Connect and MS Teams<&sol;strong><&sol;p>&NewLine;<p><strong>Proficiency in an African languages<&sol;strong><&sol;p>&NewLine;<p><strong>Call centre processes and procedures<&sol;strong><&sol;p>&NewLine;<p><strong>Customer care and service protocol<&sol;strong><&sol;p>&NewLine;<p><strong>What you will be doing<&sol;strong><&sol;p>&NewLine;<p><strong>Client Engagement&colon; Call or chat with clients to negotiate credit repayments&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Timely Responses&colon; Provide timely and accurate responses to client queries via chat support platforms&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Product Assistance&colon; Assist clients by providing product information and resolving collections-related queries&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Professional Interaction&colon; Maintain professionalism in all client interactions&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Adherence to SLAs&colon; Follow predefined service level agreements &lpar;SLAs&rpar; for response and resolution time&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Skills<&sol;strong><&sol;p>&NewLine;<p><strong>Communications Skills<&sol;strong><&sol;p>&NewLine;<p><strong>Computer Literacy &lpar;MS Word&comma; MS Excel&comma; MS Outlook&rpar;<&sol;strong><&sol;p>&NewLine;<p><strong>Telephonic &sol; Call skills<&sol;strong><&sol;p>&NewLine;<p><strong>Attention to Detail<&sol;strong><&sol;p>&NewLine;<p><strong>Negotiation skills<&sol;strong><&sol;p>&NewLine;<p><strong>Conditions of Employment<&sol;strong><&sol;p>&NewLine;<p><strong>Clear criminal and credit record<&sol;strong><&sol;p>&NewLine;<p><strong>Capitec is committed to diversity and&comma; where feasible&comma; all appointments will support the achievement of our employment equity goals&period;<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong>Capitec Bank is an authorised financial services provider &lpar;FSP 46669&rpar; and registered credit provider &lpar;NCRCP13&rpar;&period; Capitec Bank Limited Reg&period; No&colon; 1980&sol;003695&sol;06<&sol;strong><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;careers&period;capitecbank&period;co&period;za&sol;job&sol;Bellville-Agent-Collections-&lpar;Chat-Support&rpar;-West&sol;1082303501&sol;"><span class&equals;'mb-text'>CLICK HERE TO APPLY<&sol;span><&sol;a>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;