Administrative Assistant – DSV
- Administrative Assistant, Export Documentation, Healthcare
- Sandton
DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: South Africa
Job Posting Title: Administrative Assistant, Export Documentation, Healthcare
Time Type: Full Time
Job Related Requirements:
- 2 years experience in a logistics environment?
- 2 years experience in a customer service role handling order queries, as well as customer and client queries
- 1 year export experience (issuing shipping documents – commercial invoices, packing lists), understanding the export process, issuing proforma invoices
- Good time management and analytical skills with high levels of attention to detail
- Good interaction skills.
Added Advantages for this Role:
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Computer Literacy Level:
- Basic Microsoft Office knowledge.
Main Purpose of the Role:
The main functions are processing of orders and shipping documents and dealing with Freight Forwarders on a regular basis. Answering customer calls quickly and efficiently. Dealing with Client companies on a regular basis. Maintaining the filing system. Liaising with other departments to ensure improved customer service levels. Feedback to customers and clients on a regular basis will be required.
Duties and Responsibilities:
- Processing orders following the correct procedures
- Meeting department KPI’s monthly
- Issuing shipping documents for all shipments on export documentation package
- Issuing proforma invoices on export documentation package
- Handle customer queries timeously and efficiently.
- Answering customer calls quickly and efficiently.
- Dealing with Client companies on a regular basis.
- Maintaining the filing system.
- Liaising with other departments to ensure improved customer service levels
- Issuing Letter of credit documents
- Arranging pre shipment inspections
Additional Job Information:
- Organised and able to plan well
- Must be a team player as well as customer service focused
- Must be able to work overtime as and when required
- Tolerance for stress and the ability to meet deadlines
- Accuracy and attention to detail is essential
- Must be able to communicate with people at all levels.
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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