FLYSAFAIR IS HIRING CUSTOMER SERVICE AGENTS

<h3><strong>Flysafair is hiring Customer Service Agents who will Assist passengers with ticket sales&comma; bookings and flight changes&period;<&sol;strong><&sol;h3>&NewLine;<p><strong>Department&colon; Passenger Services<&sol;strong><&sol;p>&NewLine;<p><strong>Industry&colon; Aviation<&sol;strong><&sol;p>&NewLine;<p><strong>Job Type&colon; Permanent<&sol;strong><&sol;p>&NewLine;<p><strong>Salary&colon; Market Related<&sol;strong><&sol;p>&NewLine;<p><strong>Safair Operations&comma; operating as FlySafair&comma; has a vacancy for a Customer Service Agent at our Cape Town and Johannesburg Airport&period; The successful applicant will report to the Manager&colon; Base Airport<&sol;strong><&sol;p>&NewLine;<p><strong>Job Description<&sol;strong><&sol;p>&NewLine;<p><strong>Assist passengers with ticket sales&comma; bookings and flight changes including explaining rules&comma; terms and conditions&comma; regulations and procedures as and when required&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Assist customers when there are flight disruptions and&sol;or cancellations&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Handle and safeguard of confidential information&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Address any complaints in a professional and timeous manner&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Escalate any problematic issues to the Supervisor on duty&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Provide professional Customer service at all times&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Job Requirements<&sol;strong><&sol;p>&NewLine;<p><strong>Grade 12 or equivalent&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Airport and ticket sales experience&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Able and willing to work on weekends&comma; public holidays&comma; flexible hours&comma; and shifts&comma; as and when required&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Good knowledge and understanding of a computer and Microsoft Office &lpar;Word&comma; Excel and Outlook&rpar;&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Excellent understanding of delivering great customer service&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Excellent written and verbal command of the English language including proper phone etiquette&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Conflict resolution skills&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Personal Attributes&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>Punctual&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>High degree of patience and assertiveness&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Trustworthy&comma; professional and reliable&comma; including dealing with confidential information&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Immaculate timekeeping&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>The ability to work well under pressure&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Practice good time management&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Customer focused and service orientated&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Application Guideline&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>Email applications will not be accepted&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Preference will be given to members of under-represented designated groups&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>Should no feedback be provided within two &lpar;2&rpar; weeks from the closing date&comma; please consider your application as unsuccessful&period;<&sol;strong><&sol;p>&NewLine;<p><strong>FlySafair reserves the right&colon;<&sol;strong><&sol;p>&NewLine;<p><strong>Not to proceed with this vacancy&semi;<&sol;strong><&sol;p>&NewLine;<p><strong>To appoint the selected candidates based on its operational requirement&period;<&sol;strong><&sol;p>&NewLine;<p><strong>Closing Date&colon; 12 February 2025<&sol;strong><&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;flysafairjobs&period;mcidirecthire&period;com&sol;Vacancy&sol;ViewDetails&quest;parameters&equals;q4&sol;37VDQTFWXnK7wNIeCPREdPyZ&plus;m5GtClsYiCoryhuFzWtsm&fjlig;HgmOJE&sol;I&plus;3ZNfhEtMmMXnFTPo4D58b926jiWKceeVrEbtjw8zKdEFe1qWO&sol;YjjLRL&plus;wvbteqmmgiAx5phZqRbJ0I&sol;9bVtZYrr5Ah&plus;bMEt30JS9bDeEd&sol;wPLc&equals;"><span class&equals;'mb-text'>CLICK HERE TO APPLY AT CAPE TOWN AIRPORT<&sol;span><&sol;a>&NewLine;<p><strong>     <&sol;strong><&sol;p>&NewLine;<a class&equals;"maxbutton-1 maxbutton" href&equals;"https&colon;&sol;&sol;flysafairjobs&period;mcidirecthire&period;com&sol;Vacancy&sol;ViewDetails&quest;parameters&equals;q4&sol;37VDQTFWXnK7wNIeCPREdPyZ&plus;m5GtClsYiCoryhuFzWtsm&fjlig;HgmOJE&sol;I&plus;3ZNfhEtMmMXnFTPo4D58b926jg7&plus;9rl7N3G61u3wDZAl1K2qx70ycht3LxENPfmtCt7Tu6W2vkOSiRYUOr0nmxb01VjY0ZbH8V3&sol;RO3L1sVO1&plus;E&equals;"><span class&equals;'mb-text'>CLICK HERE TO APPLY AT JOHANNESBURG AIRPORT<&sol;span><&sol;a>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;