The Road Traffic Infringement Agency (RTIA) has announced 15 Call Centre Agent vacancies on a three-year fixed-term contract. This is an excellent opportunity for job seekers with a Matric certificate and experience in administration, customer service, or call centre operations to join a government agency.
Successful candidates will earn a salary of R237,453 per annum while providing customer support and assisting members of the public with AARTO-related enquiries.
If you are looking for a government call centre job in South Africa, this opportunity could be the right fit for you.
Position Details
- Position: Call Centre Agent (15 Posts)
- Reference Number: CCA/RTIA/2026
- Level: 5
- Salary: R237,453 per annum
- Contract Duration: Three (3) Years Fixed-Term Contract
- Employer: Road Traffic Infringement Agency (RTIA)
- Closing Date: 03 August 2026
Minimum Requirements
Applicants must have:
- Matric Certificate (NQF Level 4)
- Experience in administration within a support services environment
- Experience in data capturing
- Experience in general office support services
- Previous experience as a Call Centre Agent
Skills and Competencies
The ideal candidate should possess:
- Computer literacy
- Excellent interpersonal skills
- Good verbal and written communication skills
- Strong customer service abilities
- Administrative skills
- Knowledge of the AARTO Act will be an added advantage
Key Responsibilities
Successful candidates will provide AARTO Call Centre services by assisting members of the public and various issuing authorities.
Agency Matters
The successful applicants will:
- Receive telephone calls, emails and fax enquiries
- Escalate enquiries to the relevant RTIA departments
- Advise callers on the status of representations
- Provide updates on instalment applications
- Inform applicants about revocation of enforcement order applications
- Explain AARTO processes to callers
- Guide members of the public on the required application forms and supporting documents
Issuing Authority Matters
Duties will include:
- Providing updates on elections to be tried in court
- Assisting with nomination of driver requests
- Handling special AARTO elective arrangements
- Printing incoming fax applications received through the AARTO fax-to-email facility
- Acknowledging instalment applications
- Recording representations and revocation applications on the NCR system
- Distributing documentation to relevant RTIA sections
Documents Required
Applicants must submit:
- A signed letter of application
- A recent Curriculum Vitae (CV)
- Certified copy of your Identity Document
- Certified copies of your qualifications
Applications submitted without all the required supporting documents will not be considered.
How to Apply
Applications should be emailed to:
Ensure that your application is submitted before the closing date. Late applications will not be accepted.
Important Information
Due to the expected high number of applications, RTIA will not acknowledge receipt of individual applications.
If you have not received any feedback within three months after the closing date, please consider your application unsuccessful.
Employment Equity
RTIA is an Equal Opportunity Employer committed to achieving employment equity.
The agency encourages applications from:
- Youth
- Women
- People living with disabilities
Internal candidates who meet the requirements are also encouraged to apply.
Enquiries
For more information, applicants may contact:
- Ms Allison Shingange: (087) 287 7993
- Mr Mzwakhe Mhlanga: (011) 763 1103
Closing Date
Applications close on 03 August 2026.
Interested candidates are encouraged to prepare their documents early and submit complete applications before the deadline to avoid missing this government employment opportunity.
This is an excellent opportunity to build a career in the public sector while gaining valuable experience in customer service, administration, and road traffic infringement management. If you meet the minimum requirements, don’t miss your chance to apply for one of the 15 RTIA Call Centre Agent vacancies before 03 August 2026.
How to Apply
Applications should be emailed to:
Ensure that your application is submitted before the closing date. Late applications will not be accepted.