Bidvest Insurance is inviting applications for its Learnership Programme, offering an opportunity for young South Africans who have completed Matric and are interested in building experience in the insurance and financial services industry.
Bidvest Insurance is a non-life insurer within the Financial Services division of the wider Bidvest Group. The company provides value-added insurance products through direct channels such as call centres, as well as Affinity Channel partnerships and distribution networks.
This learnership provides an opportunity to gain practical workplace exposure while developing valuable skills in customer service, claims administration and insurance operations.
Bidvest Insurance Learnership Programme
The position involves gathering information required for the accurate assessment of Value Added Product claims. The successful learner will support customers and the claims administration process while developing practical experience in a professional insurance environment.
Bidvest Insurance places strong emphasis on customer care, attention to detail and maintaining positive relationships with customers and stakeholders.
Qualifications and Requirements
The advertised requirements include:
- Matric
- Computer literacy is essential
- General administrative experience
- Customer service experience
- Excellent communication skills
- Strong interpersonal skills
The opportunity may be particularly suitable for candidates who are interested in starting a career in insurance, banking, financial services, administration or customer service.
Candidates should be comfortable communicating with customers and handling administrative information accurately. Attention to detail is also important because the role involves capturing and checking claims information.
Key Responsibilities and Duties
As part of the Bidvest Insurance team, the successful candidate will assist with various customer service and claims-related responsibilities.
Duties include:
- Providing policyholders with professional customer service.
- Handling queries relating to claims and policy benefits.
- Capturing claims correctly and accurately.
- Confirming that claim information is correct and valid.
- Checking policy status and premium payments.
- Obtaining required supporting documentation for claims.
- Managing queries from policyholders, suppliers and internal stakeholders.
- Processing refunds when required.
- Processing payments to clients and suppliers.
- Communicating with clients regarding claims outcomes.
- Updating policy information when details change.
- Managing telephone queries professionally.
- Recording customer interactions and developments on the claims administration system.
- Resolving queries requiring intervention or correction.
- Applying the principles of Treating Customers Fairly (TCF) during customer interactions.
These responsibilities will help learners gain valuable exposure to the day-to-day operations of an insurance business.
Skills and Personal Qualities
Bidvest Insurance highlights several qualities that are important for candidates joining its team.
The company values compassion, attention to detail and energy. Candidates should therefore be willing to learn, demonstrate a positive attitude and show genuine care when dealing with customers.
Strong communication and interpersonal skills are important because the position involves regular interaction with policyholders, suppliers and colleagues.
Computer literacy is also essential, as the role involves capturing and updating information on administrative systems.
Bidvest Insurance Values
Bidvest Insurance promotes values including being creative, connected, kind, honest, excited and delivering a “wow” experience.
For candidates starting their careers, this provides an opportunity to develop professional workplace skills while gaining exposure to the financial services and insurance sector.
The company also states that preference will be given to PDI candidates in line with its Employment Equity requirements.
Final Thoughts
The Bidvest Insurance Learnership Programme is an opportunity for Matriculants who want to gain practical workplace experience in the insurance industry.
If you have Matric, are computer literate and have good communication and customer-service skills, this opportunity may be worth considering. Candidates with administrative or customer service exposure may also find the role particularly relevant.
How to Apply
Interested candidates should submit their CV to jobs@bidvestinsurance.co.za.
VIEW THE JOB ADVERT HERE
Applicants who do not receive communication within two weeks from the date of application should consider their application unsuccessful.