Pedros Call Centre Agent Vacancies 2026: Permanent Jobs Available

Pedros is inviting applications for Call Centre Agent positions at its Head Office. These are permanent, entry-level opportunities for applicants who enjoy helping customers and have good communication and computer skills.

Call Centre Agents play an important role in ensuring customers receive friendly service and that their orders are accurately captured and sent to the correct restaurant.

Pedros Call Centre Agent Job Details

• Employer: Pedros
• Position: Call Centre Agent
• Division: Head Office
• Business unit: Strategy
• Job type: Permanent
• Experience level: Entry level
• Industry: Restaurants

About the Role

Pedros Call Centre Agents are the friendly voices customers hear when they contact the restaurant. They respond to incoming calls, provide information about the menu and services, assist with customer enquiries and help ensure orders are processed correctly.

The role focuses on creating a smooth customer experience from the moment an order is placed until it is ready for delivery or collection. Successful candidates should be comfortable speaking to customers, understanding their needs and communicating order details clearly to the relevant store.

Duties and Responsibilities

Call Centre Agents will be expected to:

• Answer incoming calls and assist customers in a friendly, professional manner.
• Understand the restaurant’s menu and explain available items, services and policies.
• Provide menu descriptions and recommendations to help customers choose.
• Take telephone orders for delivery and collection.
• Accurately record customer selections, special instructions and order details.
• Communicate orders to the appropriate store.
• Assist customers who want to modify existing orders or make special requests.
• Communicate order changes to the relevant stores.
• Identify opportunities to recommend additional menu items, beverages or services.
• Upsell and cross-sell appropriately to enhance the customer experience and support sales.

Accuracy, patience and good telephone etiquette are important, as agents need to ensure customers’ requests are understood and communicated correctly.

Minimum Requirements

Applicants must have:

• Matric or Grade 12.
• Computer literacy.
• Good telephone etiquette.
• Strong written and verbal communication skills.
• Experience handling inbound calls.
• Experience in a call centre environment or a similar role.

Although the vacancy is listed as entry level, applicants should ensure they meet the stated call-handling and customer service requirements.

Skills That Can Help You Succeed

The role may suit someone who is customer-focused, organised and able to communicate clearly over the phone. Agents should be able to listen carefully, record information accurately and remain professional when assisting customers with questions or order changes.

Knowledge of customer service and the ability to work with computer systems will also be useful when capturing orders and communicating with stores.

Application Closing Date

Applications close on 27 November 2026. Interested applicants are encouraged to apply before the deadline.

Final Thoughts

The Pedros Call Centre Agent vacancies offer an opportunity to join a restaurant business in a permanent customer service role. Applicants with Matric, computer literacy, good communication skills and relevant inbound call experience may wish to consider this opportunity.

How to Apply