CAPITEC BANK VACANCIES

Capitec Bank is hiring Call Centre Agents

Agent: Collections (Chat Support)

Company: Capitec Bank Ltd

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below 

Why Choose Us

Choosing Capitec Bank means joining a forward-thinking and innovative environment where yourcontributions truly make an impact. The bank offers ample opportunities for professional growth andcareer advancement, ensuring that your development is always a priority.

You’ll be part of a supportiveculture that values collaboration and mutual support, creating a positive and engaging workplace.Additionally, Capitec provides a competitive benefits package, including a competitive salary andcomprehensive benefits. With a strong client-centric approach, Capitec Bank is committed to deliveringexceptional service and client satisfaction, making it an ideal place to grow your career.

About the role

As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls andchats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.

Our ideal candidate has

1 – 2 years collections experience in a Collections/Sales Call Centre

Grade 12 National Certificate/ Vocational

Call centre experience.

Chat experience

Experience with Predictive Dialler, AWS Connect and MS Teams

Proficiency in an African languages

Call centre processes and procedures

Customer care and service protocol

What you will be doing

Client Engagement: Call or chat with clients to negotiate credit repayments.

Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.

Product Assistance: Assist clients by providing product information and resolving collections-related queries.

Professional Interaction: Maintain professionalism in all client interactions.

Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Telephonic / Call skills

Attention to Detail

Negotiation skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06