Job Title: Call Centre Agent

Location: Johannesburg,ZA

Organization Name: Registrar’s Division

Department Description

The Wits Student Call Centre assists students, parents and various stake holders with all Academic, Application related enquiries.

The Call Centre’s primary responsibility is to provide written and telephonic assistance for all student related general enquiries. The staff are expected to interact with students, to provide and process information, in response to a range of enquiries e.g. Closing dates, bursary and residence applications, graduation dates, course changes, and publication dates of exams.



The roles require staff with exceptional ‘people skills’, outstanding customer focused ethos, and the ability to share and gather considerable knowledge/information related to student life at the University.

The Call Centre agent will provide a service by handling first line enquiries and resolving problems on student related matters and escalating calls only when matters require, specialised information. The agents will be expected to provide information to all applicants and students in line with standards and protocols of the call centre. They will need to communicate clearly, concisely and professionally and utilise listening skills to identify problems and will maintain accurate records logged on the data base. Call Centre experience would be advantageous.


Brief Description


· Strong student centred, service orientated

· An excellent command of the English language (both written and verbal)

· Excellent telephone manner and good typing skills

· The ability to cope and work under pressure

· Team player

· At least one year’s experience in a related field (e.g. Call Centre /Public Relations)


· Matric & post matric diploma

Additional Details

How To Apply

Please note that applications have to be done through iRecruitment only. No hard copies or emails should be submitted.

By submitting an application for this post the Applicant acknowledges that their personal information will be processed by the University. The Applicant, by their conduct in proceeding with an application for this position, gives their consent to the processing of their personal information as required by the University’s Recruitment, Selection and Appointment Policy. Such processing includes logging their information on the University’s recruitment systems and disclosing their personal information to University employees identified to take part in the selection and recruitment process. The Applicant consents to any further processing of their personal information as may be required for relevant verification and reference check purposes. The confidentiality of the Applicant’s personal information will be maintained.


The University is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the University. The University retains the right not to make an appointment and to verify all information provided by candidates.

Please note that correspondence will only be entered into with shortlisted candidates. Preference will be given to appointable internal candidates. The University reserves the right not to make an appointment or to re-advertise.


Closing Date: 07 July 2023


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