Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

• Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms.
• Update customer’s details on relevant Debtor’s systems to ensure an accurate and up-to-date customer details base.
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only).

• Grade 12
• 1 year call centre experience – in a new accounts environment
• Knowledge and understanding of industry legislature: Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).