NEDBANK IS HIRING AN OFFICER PAYOUT

Nedbank is hiring Officer Payouts

Details

Reference: 136124

Job Req

136124

Closing Date: 03 October 2024

Job Purpose

To ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank.

Job Responsibilities

Prevent financial loss by ensuring accurate calculations and capturing.

Action checks and balances of all payments made by reconciling all financial reports and bank statements on a regular basis.

Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLA’s) are adhered to.

Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.

Build and maintain stakeholder relationships by meeting SLA’s, providing feedback and taking corrective action where appropriate.

Ensure accurate financial transactions by reconciling bank/impersonal accounts according to policies and procedures.

Clear any unreconciled items by investigating and noting follow up if unresolved for audit trail purposes

Ensure work is completed to plan by taking ownership and accountability for tasks and activities.

Check daily volumes and report irregularities in the work flow.

Contribute to process enhancements by identifying opportunities for improvement.

Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.

Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers

Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

2-3 years experience working in financial, risk and process management environments.

Technical / Professional Knowledge

Administrative procedures and systems

Banking knowledge

Banking procedures

Business principles

Business terms and definitions

Data analysis

Governance, Risk and Controls

Relevant software and systems knowledge

Business writing skills

Cluster Specific Operational Knowledge

Behavioural Competencies

Building Customer Loyalty

Earning Trust

Decision Making

Initiating Action

Stress Tolerance

Work Standards

Continuous Improvement

Managing Work

Please contact the Nedbank Recruiting Team at +27 860 555 566

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Nedbank Ltd Reg No 1951/000009/06.

Authorised financial services and registered credit provider (NCRCP16).

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For assistance please contact the Nedbank Recruiting Team at +27 860 555 566