April 2025

EDUCATION ASSISTANT (EA) INTERVIEW QUESTIONS AND ANSWERS

Firstly, before we go to questions and answers, Please Do not forget Batho Pele Principles. Check below what are the Batho Pele Principles.

The Batho Pele principles, meaning “People First” in Sotho and Tswana, are a set of guidelines for public service delivery in South Africa. They emphasize putting citizens at the heart of government services, ensuring that services are accessible, transparent, and provide value for money. The principles aim to improve the quality of public service by prioritizing the needs and expectations of citizens.

All public servants are required to practice Batho Pele.

There are 8 principles or guidelines for Batho Pele in the White Paper. They are:

1. Consultation

2. Service Standards

3. Courtess

4. Access

5. Information

6. Openness and Transparency

7. Dealing with complaints

8. Giving Best Value

Batho Pele -“People First” was conceived with the intention of transforming service delivery in the public sector. Good service delivery leads to happy customers and employee satisfaction for a job well done.

Batho Pele was founded on 8 principles, but since the inception of the Awards, two more principles have been added.

Consultation

This is about asking our customers what they want and finding out how we can best meet their needs. This may be done by questionnaires, or by talking to customers. It’s important to consult as many of our customers as we can and to use the information we receive to help improve our service to them. It’s important to report back to customers so they know what to expect, and to our staff so they know what is expected from us.

Service Standards

While we should continually try to improve the service we give, it’s also about how well we promise to deliver our service at any time. If we already know what is important to our customers then we can set service standards which must be realistic depending on the resources we have. We should also be able to measure these standards so that everyone can see if they are being met.

Access

Access applies especially to the previously disadvantaged sectors of the community and to people with special needs. These needs may include access to our department for the physically disabled, or having services which are too far away for people to visit. Good staff attitudes and addressing customers in their own language makes access easier.

Courtesy

Courtesy is not only being polite to customers, but being friendly, helpful and treating everyone with dignity and respect. We should write down a code of conduct and we should train and assess our staff in customer care. Our managers should monitor the relationship between front line staff and customers and help staff to give a warm and friendly service to everyone.

Information

Information is about reaching all our customers to make sure they are well informed about the services our department provides. This may be done in a number of ways-for example through newspapers, radio, posters and leaflets. It’s important to remember that different customers have different needs and they do not all speak the same language. We should disseminate a Service Commitment Charter to inform customers about the services we offer.

Openness and Transparency

This Batho Pele principle encourages our departments to be open and honest about every aspect of our work. We should publish an annual report to tell citizens how our resources were used, how much everything cost, including costs for staff, equipment delivery, services and so on. It should also include how well our department performed-did we keep our promises-deliver on time and so on. If we did not meet our standards, we should list the reasons and find ways to improve our service. We should hold “open days,” and invite members of the public to show them how we run our business.

Redress

Redress is making it easy for people to tell us they are unhappy with our service. We should train staff to deal with complaints in a friendly, helpful manner. We should apologise and put the problem right as quickly as possible. We should tell Customers how and where to complain and we should keep a record of all complaints and how we dealt with them. We should understand that complaints can help us to improve our service as they tell us what our customers want.

Best Value

This principle includes giving our customers the best service we can using all our resources. It also means eliminating waste, fraud and corruption and finding new ways of improving services at little or no cost. This might include us forming partnerships with other service providers and the community. If we work efficiently and maximise our skills we will add value and produce service excellence to give our customers the best value for their money. Innovation and Reward This Batho Pele principle was an addition to the original list as a result of many of the participating departments innovative and creative ways of “doing things better.” Innovation can be new ways of providing better service, cutting costs, improving conditions, streamlining and generally making changes which tie in with the spirit of Batho Pele. It is also about rewarding the staff who “go the extra mile” in making it all happen.

INTERVIEW QUESTIONS AND ANSWERS

1.Why do you think you’re qualified to be an education assistant?

An education assistant is a subordinate position that requires applicants to work well with their immediate supervisors and children. This question asks applicants if they’ve thought about the reasons they want to be an education assistant and what they bring to the position.

What to look for:

Applicant’s’ interest in being an education assistant
What qualities applicants bring to the position
Experience dealing with children
Example:
“I previously worked at an after-school program for primary students. As I worked there, I realized I enjoyed working with young kids. I believe that as an education assistant I’ll have the ability to play a more hands-on role in a child’s day-to-day learning and transfer some of my enthusiasm for learning to my students, making school a more enjoyable experience for them .”

2.What role do you think an education assistant plays in the classroom?

An applicant should discuss what role they believe an education assistant plays daily in the classroom. This question ensures applicants fully understand the role and responsibilities of an education assistant.

What to look for:

Whether applicants know the expectations of the position
How important they think the education assistant role is in the classroom
Examples of how the education assistant aids the teacher
Example:
“The education assistant’s job is important because it allows the instructor to devote all their efforts to offering as much instruction, attention and assistance as possible to the students. As an EA, I would handle the more repetitive tasks, such as grading documents, supervising tests and arranging documentation, so the teacher can concentrate on the larger role of teaching and ensuring students are learning the information.”

3.If a small group of kids is constantly disrupting the class by laughing, talking and passing notes, how would you handle the situation?

As an EA, there might be times where the person will need to discipline a student or deal with behavioral problems. This question shows if applicants are capable of handling a difficult situation on their own.

What to look for:

Resourcefulness
Communication skills
Ability to manage conflict
Example:
“If students were interfering with the class and didn’t appear to be focusing, I would follow whatever disciplinary action the teacher and I had agreed upon previously. In most cases, this would involve separating the disruptive students on opposite sides of the classroom. By separating them, they are still a part of the learning environment without being able to disrupt the rest of the class.”

4.Does it matter if kids find school fun and enjoyable?

There is no right or wrong answer to the question. The goal is to get an idea of the applicant’s ability to think critically on the topic of education and teaching and offer an informed opinion on the subject.

What to look for:

Their philosophy on education
Critical thinking skills
If the applicant can succinctly articulate their position
Example:
“While not required, I think having fun is an important part of making children excited about learning. If the students are excited to come to school each day, it makes teaching them easier and, I feel, makes them more likely to engage in the classroom and retain the information being taught.”

5.If the teacher does something you strongly disagree with, how would you handle the situation?

Education assistant have to interact with many people throughout the day, so conflict will happen from time to time. This question aims to see if applicants understand ways to deal with conflict with their immediate supervisor while still being able to express their concerns.

What to look for:

Interpersonal skills
Communication skills
Understanding role in a hierarchy
Example:
“If the teacher and I were to disagree, I would bear in mind that it is their class, so they have the authority and the last word. With that said, If I were passionate about a topic, I would schedule a time to speak with them either before or after class and argue my position respectfully and clearly.”

6.Tell me about a time you effectively convinced a child to complete an assignment they didn’t want to do initially.

Education assistant have to know how to work with kids even when they don’t want to do their work. This question allows applicants to demonstrate their ability to work with students when they aren’t cooperative.

What to look for:

Conflict resolution skills
Interpersonal skills with kids
Ability to encourage students
Example:
“In my last position at the after-school program, we regularly completed various arts and crafts projects. In one case, there was an origami project one child was struggling to complete, and she announced, rather loudly, that the project was stupid and she wasn’t going to finish it. Instead of being frustrated with the child, I picked up the pieces, sat her down and explained we could complete the project together. Walking her through it, we completed the project and she couldn’t have been more proud of herself.”

Good Luck!!

Receptionist (Reservations) (PC 001853)

Listing reference: nwu_003447

Listing status: Online

Apply by: 22 April 2025

Position summary

Industry: Education & Training

Job category: Hospitality and Catering

Location: Potchefstroom

Contract: Permanent

Remuneration: Market Related

About our company

NWU

Introduction

NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS) | DIVISION: RESIDENCE AND CATERING SERVICES | POSITION NUMBER: PC01853| VACANCY: RECEPTIONIST (RESERVATIONS) | PEROMNES GRADE: P13 EMPLOYMENT TYPE: PERMANENT APPOINTMENT

Job description

KEY RESPONSIBILITIES:

Bookings and Operations of System (HotSoft)

· Collection of payments from guests.

· Bookings of guests in / out on HotSoft.

· Ensure rooms cards is returned from guests.

· Telephone etiquette.

· Assistance with debtors.

Administration and Financial Control

· Daily balancing of cash and card payments.

· Keep to audit guidelines.

· Assistance with queries from guests.

· Correspondence with guests.

· Filing of reception documentation according to File Plan.

Staff Control

· In-house training.

Ad Hoc and relief services

· Execution of all fair ad hoc assignments and relief services as required from time to time.

Pesonal Development

· By attending relevant courses, keeping abreast of new ideas and development in the field as well as keeping abreast of expansions and development at the NWU.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

· Experience in administrative management.

· Must be willing to work shifts and on weekends.

· Handling of cash, credit / debit cards as well as debtor transactions.

· Must be computer literate in MS Office, email and the internet.

· Experience in handling telephone system, as well as the necessary telephone etiquette associated with it.

· Be able to manage good office organization and procedures.

· Must function independently or as part of a team.

KEY BEHAVIOURAL COMPETENCIES:

· Have a positive customer service attitude.

· Must be able to function independently and under pressure.

· Good communication skills in multi-cultural environment.

· Be able to handle problems effectively and professionally.

· Always maintain a professional image.

· Be self-motivated with sound judgement.

· Ability to apply effective time management.

Minimum requirements

· Grade 12 (NQF level 4).

· A minimum of one (1) year experience in hospitality reception.

· A minimum of one (1) year experience in hotel reservations systems.

REMUNERATION:

The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Nthabi Moeketsi / Carien Smit on 018 299 2115

ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Akhona Maqungo on 018 299 2624

CLOSING DATE: 22 April 2025

PLANNED COMMENCEMENT OF DUTIES: As soon as possible

Kindly take note: applications must be submitted online through the official nwu vacancy website. Incomplete applications and those submitted through any other platform will not be considered.

The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.

The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.

If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.

CLICK HERE TO APPLY

THORNBURN SECURITY SOLUTIONS IS HIRING REACTION OFFICERS – SECURITY

DETAILS

Reaction Officer – Security (TSE250415-8) – Thorburn

Closing Date

2025/12/31

Reference Number

TSE250415-8

Job Title Reaction Officer – Security

Business Unit / Division Thorburn Security Solutions

Job Type Classification Talent Pool

Location – Town / City Gauteng, Limpopo and Mpumalanga

Location – Province Other

Location – Country South Africa

About Us

Thorburn Security Solutions is looking for a highly motivated candidates to fill the role of Reaction officers in the mining enviroment,corporate, retail, education and estate . Reporting to the Security Manager. Successful candidates will be responsible for monitoring the security operations for a client. Implement security regulations and rules to ensure a safe environment for employees and visitors of the client. 

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Protect employees of the customer, visitors, buildings, & Movable Assets

Conduct regular patrolling of property

Monitor surveillance equipment

Inspect the plant, buildings & movable equipment

Control access points; permitting entrance & egress

Use sounding alarms and other related devices to mobilise for assistance when it is essential

Report irregularities inform violators of policy and procedures & restraining trespassers

Control traffic by directing drivers

Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures

Ensure that the equipment under own use is in a working condition through preventative maintenance

Ensure the security, safety and well-being of all personnel, visitors and the premises

Provide excellent customer service • Adhere to all company service and operating standards

Remain in compliance with local, provincial and national government regulations 

Respond to emergencies to provide necessary assistance to employees and customers

Protect the company’s assets relative to theft, assault, fire and other safety issues

Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations

Skills and Competencies

The key responsibilities of the role include but not limited to the following:

Protect employees of the customer, visitors, buildings, & Movable Assets • Conduct regular patrolling of property • Monitor surveillance equipment • Inspect the plant, buildings & movable equipment • Control access points; permitting entrance & egress

• Use sounding alarms & other related devices to mobilise for assistance when it is essential • Report irregularities inform violators of policy & procedures & restraining trespassers • Control traffic by directing drivers • Complete reports by recording observations, information, occurrences & surveillance activities; interviewing witnesses; obtaining signatures • Ensure that the equipment under own use is in a working condition through preventative maintenance

• Ensure the security, safety and well-being of all personnel, visitors & the premises • Provide excellent customer service • Adhere to all company service & operating standards • Remain in compliance with local, provincial & national government regulations • Respond to emergencies to provide necessary assistance to employees & customers • Protect the company’s assets relative to theft, assault, fire & other safety issues • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control & accident investigations

Qualifications

Grade 12 or Grade 10 & 11 with more than 2 years’ experience

PSIRA Grade A and Grade B certificate;

Armed response certificate;

Firearm Competency (Handgun, Shotgun & Rifle )

Business Purpose

Valid driver’s license;

Excellent report writing skills;

Excellent verbal and written skills.

WILLING TO RELOCATE

CLICK HERE TO APPLY

AECI is hiring Plant Operators X 13 (FTC)

DETAILS

Closing Date

2025/04/29

Reference Number

AEC250415-1

Pillar AECI Mining

Job Title Plant Operators x 13 (FTC)

Job Type Classification Temporary

Job Grade BL

Number of Positions 13

Location – Town / Site Modderfontein

Location – Province Gauteng

Location – Country South Africa

Job Description

Assemble various initiating system products within the SF2 Plant

Required outputs: functional

Assemble various initiating system products: shocktube assemblies, surface assemblies, electronics assemblies and export detonators:

Detonator Platting and rubber sleeve insertion into non propagating blocks

Tagging and printing of Cobra Clip and box making and sealing

Service Raw Materials and operation of coiling machines

Operation of electronic assembly machine, operation of 3G Clip Machine – Solder NETSHOCK/ DIGISHOT/ HOTSHOT/SMARTSHOT Wire onto EIU Assembly – Operating Long Length Coiler, attainment of production plans.

Operation of ultrasonic sealing machines and assemble various component into an initiating system unit

SHE Plant Specific Procedures & Rules : Assemble various initiating system products while adhering to, following and observing safety, health and environmental requirements

Operating Quality Parameters: Competency in Quality standards required for the assembly process and understanding of quality objectives

Minor Equipment Maintenance: Understanding decontamination procedures and machine cleaning procedures

#LI-DNP

Qualifications & Experience

A minimum qualification of Grade 12 (Matric)/N3, preferably with technical subjects.

Experience in manufacturing environment.

Mechanically inclined.

Dis-Chem is hiring for various vacancies:

● Casual Merchandisers

● Front shop assistantS

● Cleaners

● Cashiers

Requirements

Grade 12 

About Dis-Chem

The Dis-Chem Group is South Africa’s fastest-growing pharmaceutical retail group with operations in South Africa, Botswana and Namibia. The group was founded in 1978 with one store in Mondeor, south of Johannesburg and has since grown to over 200 stores to date.

Our Head Office is based in Midrand, Johannesburg, and we employ over 18 500 full-time and part-time employees. We believe that in today’s dynamic and continuously changing world, our human capital is what differentiates us from our competitors. We give our employees training to ensure that they have the greatest possible support to do their work and develop themselves as individuals.

Our strategy is built around our pharmacy first approach, which means that we have a Dispensary in all of our stores to service our customers at any time when they enter a Dis-Chem Pharmacy store. As a leading specialist in beauty, healthy food, sport supplements, health and well-being, we offer the widest ranges in these categories and expert advice. The brand is synonymous with excellent customer service, and we pride ourselves in being a destination discount brand following an Everyday Low Price (“EDLP”) strategy.

In 2016, Dis-Chem was listed on the Johannesburg Stock Exchange. The Group is still managed by its founders, Ivan and Lynette Saltzman being the Chief Executive Officer and Managing Director respectively.

We have been rated as the country’s best pharmacy chain by Professional Management Review and voted as the Best Pharmacy, Best Medical Supply Store and Best Health Store in The Star Your Choice and Pretoria News Readers Survey.

In 2020, the Group was recognised as the winners of the Best Pharmacy, Best Health Shop and Best Toiletry Store in The Star’s Readers’ Choice Awards. Furthermore, we were voted as the coolest Health and Beauty Specialist in the 2016/2018 Sunday Times Generation Next Awards. In 2014, we were the recipient of the Leisure Options Readers Awards and voted the best pharmacy brand by Readers Digest SA.

Our social responsibility programme is managed through the Dis-Chem Foundation. The Foundation aims to provide care and support to improve the lives of individuals while relieving the burden on communities, family and friends.

CLICK HERE TO APPLY

TB HIV Care is looking for PEER EDUCATORS

DETAILS

Reference Number

TBH250414-3

Job Title Peer Educator

Department Counselling & Testing

Location – Country South Africa

Job Advert Summary

TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. TB HIV Care provides health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs.

TB HIV Care provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly-evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

To conduct out-reach activities in the PWID community by providing current accurate health information, mobilisation of PWID’s to access health services, and linkage to care services.

Minimum Requirements

Grade 10 

Peer educators should be ex or current people who have used or injected drugs as they are a ‘peer’ and have therefore experienced the context, and challenges faced by PWID/PWUD

Minimum 1 years’ work experience in the PWID Community or experience as a peer educator

Fluent in English and other languages

Clear criminal record

Duties and Responsibilities

Distribution of harm reduction packs and safer sex commodities

Provide accurate health information to PWID/PWUD on harm reduction and safe injecting practices, HIV/AIDS, Hepatitis, TB, SRH and human rights

Link and or refer PWID/PWUD living with HIV or TB for treatment to the mobile nurse/ drop in centre or nearest health facility

Ensure HIV negative PWID/PWUD are regularly tested and are encouraged to uptake PrEP as HIV prevention method.

Promote psychological support, referral to social services and follow-up

Recruit PWID/PWUD for Opioid Substitution Therapy (OST) and complete eligibility criteria

Identify women who inject drugs and provide dignity packs

Skills and Competencies

Good communication skills

Non-judgmental, trustworthy and empathetic personality

Good interpersonal skills, including being a team player

Organisational and planning skills

Report-writing skills

CLICK HERE TO APPLY

Pedros is Hiring for Various Positions

Location: South Africa, Various provinces

About Pedros

More than 100 stores in less than 4 and a half years… and we’re just getting started!

We’re on a mission to DISRUPT the fast-food industry and we’re growing the right flock to build our amazing brand.

At Pedros, we value our People. It’s the People who cook our chicken, the People who serve our chicken, and it’s the People who enjoy our chicken!

So, we strive to create a culture that is vibrant and positive, and to encourage and invest in our ‘Don Pedros’ – the passionate, hard-working, talented ‘chickens’ who care deeply about the brand.

We’re all about enjoying the journey and having fun while sticking to what we’re really, really good at – serving great Flame-Grilled Chicken at great prices!

We’re the fastest-growing, most exciting Chicken Brand in South Africa.

Join us as we spread our wings across the country and beyond!

Minimum Requirements:

Matric/Grade 10, 11, 12

Must be flexible, punctual, and reliable.

Must have good communication and interpersonal skills

Available Positions:

Drivers

Handyman

Personal Assistants

Payroll Administrators

Operations Administrator

Skills Trainer

Bookkeepers

Waitron/Waiters

Cashiers

Stores

Grillers

Junior Production Manager

QA Officer

Distribution Manager

CLICK BELOW TO APPLY:

CLICK HERE TO APPLY

PEP IS LOOKING FOR SHOP ASSISTANTS AND CASHIERS

Start date: ASAP

1 hr p/day

Work schedule: As Needed

TBC p/week

Requirements

Proficient in English

A passion for retail is essential to delivering a world-class customer experience

Demonstrate integrity and willingness to go the extra mile

Ability to plan and organise your daily duties

Comfortable working under pressure in a fast-paced environment

Willing to work retail hours and be available to work during peak periods

Responsibilities

Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.

Manage a low-cost business according to the company’s low-cost culture by driving efficiencies in the store.

Handle cash at the cash register, in accordance with company policy and procedures.

Being part of a dynamic team of Dynamos.

Maintain general health, safety and housekeeping standards.

Increase sales by focusing on exceptional customer service and world-class store standards, maintenance of the store image, presentation of stock, stock management, promotional implementation and correct pricing of products according to our price image guidelines.

More about this job

PEP is looking for a Part-Time Sales Assistant, you could work up to a maximum of 27 hours a week.

At PEP we call ourselves Dynamos – we have FUN, work hard, and take ownership of everything we do. We work in teams to create world-class solutions. Being a Dynamo of PEP means you are dynamic, helpful and believe in making our customers look and feel good.

PURPOSE OF POSITION: To be a friendly team player, promoting sales, reducing stock losses, managing stock, serving customers, working on the till, and maintaining a low-cost culture in order to meet business goals.

HOW TO APPLY:

If you meet the above requirements and are interested in joining the PEP family, please apply by clicking  below: