Road Accident Fund is hiring a Switchboard Operator
Division: Operations
Reference No: 5858
Location: South Africa
Employment Type: Fixed Term Contract
Disability (EE targeted role): No
T.A.S.K Grade: 06
Job Posting Salary: R244,732.00
Job Posting End Date: 12 Aug 2025
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
Note: This is a 24-month, fixed-term contract position
Purpose of the job: The SWITCHBOARD OPERATOR is responsible to operate a switchboard system to relay incoming, outgoing and inter-office calls. To record messages and to supply information to callers about the organisation.
Key Performance Areas
Telecommunications
Must be able to speak clearly
Excellence in speaking English
Operate switchboard systems
Integrity
Must be honest
Self-control
Customer and personal Services
Must be able to explain what the purpose of the RAF is.
Must be able to advise customers on process and procedures in place.
Must be able to explain the information required to lodge a claim.
Reporting
Must be able to explain what the purpose of the RAF is.
Must be able to advise customers on process and procedures in place.
Must be able to explain the information required to lodge a claim.
Qualifications
NQF 4 (Matric or Grade 12) qualification.
Experience
Relevant 1 years’ experience in a similar environment.
Technical and behavioral competencies required
Planning and Organising.
Supervisory skills.
Analytical thinking.
Teamwork.
Diversity citizenship.
Diversity management
Personal mastery
Emotional wisdom
Ethics and governance
Customer orientation and customer focus
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
0 Comments