VALUE LOGISTICS IS HIRING A CLIENT LIAISON OFFICER
Client Liaison Officer
Job Type: Full-Time
Job Location: Elandsfontein Gauteng Germiston
Purpose of the Job
The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.
Key Responsibilities
Customer Relations
Receive, action and resolve queries within 45 minutes and close off the collection
Ensure details on a collection request are accurate
Hand all unaccepted quotes to Sales to be followed through
Manage and resolve all subcontractor and agent queries
Receive and execute collection requests telephonically
Ensure constant awareness of any operational difficulties and advise customers accordingly
Reporting
Identify statistics required to assist in managing the branch
Develop methods of being able to extract statistics information
Constantly maintain available statistics
Analyse all monthly reports
Advise the Sales department of none/reduced usage by regular customers
Communication
Encourage positive communication between departments
Liaise with customers and Value Express to execute services of collection, delivery, query or quote
Liaise with operations to ensure customers’ requests are carried out
Liaise with Managers with regards to accounts on credit hold
Administration
Ensure all daily report inputs have been actioned
Ensure all billing paperwork is reconciled and handed to operations
Receive quote requests on email and telephonically; action and close off within 45 minutes
Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager
Adhoc
Assist in relevant operations/operational functions as required
Minimum Requirements
Grade 12 (Matric)
Skills Required
Detail-oriented
Customer Relationship Management
Statistical and numerical ability
Excellent verbal and written communication skills
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