Hiring Customer Service Agents – FlySafair
Durban
Job Reference Number: Passenger Services_TicketSales_DUR_01
Department: Passenger Services
Business Unit:
Industry: Aviation
Job Type: Permanent
Salary: Market Related
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Durban Base. The successful applicant will report to the Manager: Base Airport
Job Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.
Job Requirements
Grade 12 or equivalent;
Airport and ticket sales experience;
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.
Personal Attributes:
Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate timekeeping;
The ability to work well under pressure;
Practice good time management;
Customer focused and service orientated.
Application Guideline:
Email applications will not be accepted;
Preference will be given to members of under-represented designated groups;
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
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