Job Family

Sales and Services

Career Stream

Client Services

Leadership Pipeline

Manage Self: Operational

Job Purpose

To obtain; capture or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets.

Job Responsibilities

• Data cleansing and capture data into LOB system and excel spreadsheets.
• Identify and correct errors, bringing them to the attention of relevant stakeholders when necessary.
• Liaise with stakeholders to ensure quality of data.
• Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request.
• Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss.
• Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
• Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions.
• Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader.
• Confirm the client request by telephone to ensure that the client is aware of the request and that everything is in order for approval.
• Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures to approve the request.

• Update the receiving file by capturing the request on the server in the relevant folder.
• Ensure adherence with all workflow processes by working in accordance with the Aris map.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

People Specification

Essential Qualifications – NQF Level

Preferred Qualification

 Bachelor’s Degree (bachelor’s in data technology advantageous)

Essential Certifications

Preferred Certifications

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies